2 TOTAL REVIEWS
2.2K PAGE VIEWS
Non-existent customer service
My husband and I ordered the Fair and Square (ironic name) game table from Napa Style. Now, I will grant you, I guess we should have known better than to order a piece of furniture sight-unseen, but the photos were extensive and beautiful, so we went ahead. Even during a 25% off sale, the order totaled almost $1,000.00 with shipping. Upon arrival? Just not happy with the table. Several (granted, very small) scratches on the top, inconsistent stain application, and the drawer does not open and close properly. I knew that we would not send it back, because it would at at our own expense. Between the shipping to us, and the return, we'd be looking at about $300.00 for nothing. Well, in the end I was not even given ANY options. All of my e-mails went unreturned. After being a Napa Style customer for nearly 10 years? I am done. Too bad Michael Chiarello does not demand that his company provide the same level of service that restaurant-goers receive. I personally don't subscribe to "The customer is always right", but they are at least deserving of an acknowledgment and polite treatment. This company offers a lot of great , unique products. It's too bad that their customer service is so poor. The one time I did try to call and ask a question the "gentleman" was so snotty and rude I vowed never to call back again. Now this? Like I said - I'll take my business elsewhere.
- Great selection of unique items
- Total lack of customer service
Reason of review
Slightly damaged item, total lack of customer service. No response to e-mails.
I cannot put a true dollar amount on this "loss", as it is more aesthetic. I just would have appreciated an acknowledgment of my issue.
Buyers Beware of NapaStyle.com, catalog misrepresentations, very poor customer service
While Chef Michael Chiarello who owns Napastyle.com has a loyal legion of foodies, his online company is one of the poorest on the Internet. My order never shipped, customer "no" service promised a refund check (they could not reverse charges on my credit card for some reason) 2 months ago. I've nearly given up now that I've seen 28 complaints in the last 36 months against Napa Style on the Better Business Bureau site, which has given them an "F" rating. More googling finds them in re-organization (chap 11) and having a difficult time paying debt. No doubt a case of too many cooks spoiling the broth. Shame on you, Chef.
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