New Reviewer

Package never received request refund immediately

I ordered a 50 inch fireplace a month ago I sent in for a refund they informed me that the package got lost during transit mean while I'm still waiting then I get a notification saying it was delivered I never received it all I want is my refund and recommend no one does business with this company just return my money!!!

User's recommendation: Do not order from this company.

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ID
#4010957 Review #4010957 is a subjective opinion of poster.
Loss
$300
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I have a broken wire from earlier purchase and want to buy replacement

I have a broken wire from earlier purchase and cannot buy a replacement. However, if I still was under warranty I would have gotten one. So obviously there are replacements and your representative lied! Order #: 8831**** Order Date: 12/16/2020 4:28:14 PM

User's recommendation: Don't buy There are no replacement parts after warranty.

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ID
#3594153 Review #3594153 is a subjective opinion of poster.
Location
Pacific Grove, California
Pros
  • Mirror design is beautiful
  • Cheap
Cons
  • No parts to buy after one year warranty is out
Loss
$500
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad customer service & they sent the wrong item

Naomi Home - Bad customer service & they sent the wrong item
Naomi Home - Bad customer service & they sent the wrong item
Naomi Home - Bad customer service & they sent the wrong item
Naomi Home - Bad customer service & they sent the wrong item
I ordered a mirror from Naomi home on amazon listed with the dimensions of 30 x 70. When I received the mirror it was 30 x 36, after I left a review and reached out to Naomi home the quickly changed the dimensions in the description for the project. They admitted to their mistake and offered a refund. I told them that I did not want a refund I just wanted them to send the full length 30 x70 mirror, they refused and explicitly told me that I would not be getting the mirror that I ordered. I was trying to contact them over the course of 2 months and only talked to a representative on the phone twice. They have avoided emails and phone calls. Think twice before spending money with them.

User's recommendation: Beware of bad customer service.

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ID
#2046049 Review #2046049 is a subjective opinion of poster.
Pros
  • Mirror design is beautiful
Cons
  • Social media page will block if you leave a bad comment
  • Bad customer service
  • Sends incorrect products
Loss
$80
Preferred solution
Deliver product or service ordered

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