Anonymous
map-marker Spring Lake, North Carolina

Missing parts

We purchased a canopy for the backyard. Took forever to match the railing support beams.

Once the foundation was complete we noticed it came with you canopy cover.

Who do you address this to when the company we purchased from is out of business??? Never Again!!!

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Takelia R

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Purchase

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Nantucket Distributing - Purchase
Nantucket Distributing - Purchase - Image 2

Need replacement pillows for outside furniture can you please send them or replace the whole set my phone number is (516)-865-****

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Preferred solution: Outdoor seating set with coffee table

Michele P Yyk

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Verified Reviewer
| map-marker Ghent, Flemish Region

Patio set

I purchased a patio set at the CTS on Friday 4/14/23 they didn't tell me it was display only so the manager gave me something off they wrap it put it my car the next day when we put it together we seen it got scratched well it rained that night and the next day I went out to look at it and rust was all over where it was scratch it is and outside set and should not have happened so I called the CTS to ask if I can return it first they said yes and than they didn't know so I called you company to see what I can do about it.

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Loss:
$256
Pros:
  • I like your furniture
Cons:
  • I finished should be different

Preferred solution: Full refund

User's recommendation: I love the CTS never had trouble

Isabelle T Cmv

Replacement parts

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I guess I am still a pissed customer. Purchased before covid a Nantucket Crescent tjo813 b4 covid and part F is missing.

Was hoping to reach out to mfg for a replacement part or for Christmas tree shop to search stores for this product or similar or to warehouse . Just got to set it up due to back order of my patio structure. I paid 200.00 for it and can't afford another do to my lay off because of covid .

Dam covid :( ! Hoping I do hear back from Christmas tree shop with some info but highly doubting it :( check box but in a pandemic

Nantucket Crescent Gazebo.

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Loss:
$200

Preferred solution: Full refund

User's recommendation: Check box for parts but in a pandemic it's difficult. Was hoping for it to be found or refund

Brandon J Ura

Missing parts

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Nantucket Distributing - Missing parts

I need the hardware and directions if possible shipped to me or have the directions emailed to me.

Thank you

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Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Kelly F Aly
map-marker New Milton, West Virginia

Searching for item

I’m searching for snowman Christmas shutters you had last year at the Christmas Tree Shops the SKU was 3173****

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Thomas R Vjg

Christmas Lights LED C9 Lights

I purchased four boxes of these lights and had to return two sets as they blown out and with replacing the fuse still did not correct the problem. Now I have to take my decorations down for a second time due to these lights malfunction.

I would like to know if you are having any other complaints with these lights. I purchased these at the Christmas Tree Shop in Delaware at a price of 6.99 a box.

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Reason of review:
Bad quality

E-commerce Talks

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Art for Your Home Not Museums

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David Afremov
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