Nanny Lane
Nanny Lane Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nanny Lane has 2.5 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Direct contact to sitter, Meeting new people.
Cons: Can not talk to a actual person, I was unable to phone customer service, Payment methods.Recent recommendations regarding this business are as follows: "Yo no quiero estar pagando por algo que no uso", "It is a wonderful place, the reason for cancelling us that I got a job full time.", "DON'T SUBSCRIBE !".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nanny Lane has 2.5 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Direct contact to sitter, Meeting new people.
Cons: Can not talk to a actual person, I was unable to phone customer service, Payment methods.Recent recommendations regarding this business are as follows: "Yo no quiero estar pagando por algo que no uso", "It is a wonderful place, the reason for cancelling us that I got a job full time.", "DON'T SUBSCRIBE !".
Keller, Texas
Technical difficulties
Phone number no longer works
So nothing was accomplished
Not anymore to say but that I still need to get help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
I want cancele my subscription
Quiero cancelar mi suscripción porque ahora tenía un trabajo diferente, yo no ¿Ya no necesito estos servicios?
User's recommendation: Yo no quiero estar pagando por algo que no uso
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI put on plus’s and it not allowing me to Apply for jobs that is in the app
I paid for 10 plus and it shows I didn't, and I am not allowed to apply for a Nanny plus job. So, I would like someone to look into this matter.
Preferred solution: 10
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Sacramento, California
How to I access my W2 form?
I am en employed with nanny lane
Will by W2 be mailed to me or do I access it on line ?
Thank you
Summer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can not log in
Hi, my old phone's screen went out. When I log into my account, it's sending a code via text to my phone that I cannot access.
Can you please send me a link where I can update my phone number without logging in, so I can log in? Or send me a link to reset my password at 470-527-****.
I no longer have 937-586-****. Granny's Nannies.
- Meeting new people
- Can not talk to a actual person
Preferred solution: Password reset I have no access to my old phone or number
Miami, Florida
Cancel subscription
I do not want to keep
my subscription with Nanny Labe because i got a full time job.
I will consider it at any time.
User's recommendation: It is a wonderful place, the reason for cancelling us that I got a job full time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Memphis, Tennessee
Questions about payments from family
Good evening. My name is Kateria Scullark, and I have a profile as a sitter on the NannyLane's website.
I'm trying to find any kind of authority or anyone who could help me out with the family that I worked for this week and haven't received any payment from. I've contacted her all day, while she has said she would give it to me, but hasn't.
I have all of my evidence of the conversation from start to finish. I would just like my payment, so I'm hoping to find help soon!
- Direct contact to sitter
- Payment methods
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Medina, New York
Subscription canceled months ago & my credit card continues to be charged
The phone # is no longer in service !!! Website instructions about canceling, directing you to go to Billing & cancel are not active options.
These instructions do not work:
Log into your Nanny Lane account and follow these steps:
Go to "My Profile".
Click on "Update Settings".
Click on "Billings".
Select "Cancel Subscription".
- I was unable to phone customer service
- Phone recording states their number is no longer active
Preferred solution: Full refund
User's recommendation: DON'T SUBSCRIBE !!!
Hi Terri! I've shared this with our support team.
After reviewing our records, we don't see any cancellation requests (either through the website or via email) with any account matching your name. We'd love to look deeper.
Can you send our team a ticket using this form: https://***/hc/en-us/requests/new Please include the email and/or phone number you used to sign up with. We'll happily refund any charges after a cancellation request.
Charlotte, North Carolina
Cancel subscription
Can't even reach the company. Couldnt cancel subscription and the ways they tell you to do it is incorrect
North Platte, Nebraska
Check on my subscription.. did I pay for background check
Only help through chat lines and no live person to talk to. They do answer emails but wait time is 24 hours and not the help I need.
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