Nanny Lane
Nanny Lane Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nanny Lane has 2.1 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Direct contact to sitter.
Cons: I was unable to phone customer service, Payment methods, Phone recording states their number is no longer active.Recent recommendations regarding this business are as follows: "DON'T SUBSCRIBE !".
Charlotte, North Carolina
Cancel subscription
Can't even reach the company. Couldnt cancel subscription and the ways they tell you to do it is incorrect
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Memphis, Tennessee
Questions about payments from family
Good evening. My name is Kateria Scullark, and I have a profile as a sitter on the NannyLane's website.
I'm trying to find any kind of authority or anyone who could help me out with the family that I worked for this week and haven't received any payment from. I've contacted her all day, while she has said she would give it to me, but hasn't.
I have all of my evidence of the conversation from start to finish. I would just like my payment, so I'm hoping to find help soon!
- Direct contact to sitter
- Payment methods
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Medina, New York
Subscription canceled months ago & my credit card continues to be charged
The phone # is no longer in service !!! Website instructions about canceling, directing you to go to Billing & cancel are not active options.
These instructions do not work:
Log into your Nanny Lane account and follow these steps:
Go to "My Profile".
Click on "Update Settings".
Click on "Billings".
Select "Cancel Subscription".
- I was unable to phone customer service
- Phone recording states their number is no longer active
Preferred solution: Full refund
User's recommendation: DON'T SUBSCRIBE !!!
North Platte, Nebraska
Check on my subscription.. did I pay for background check
Only help through chat lines and no live person to talk to. They do answer emails but wait time is 24 hours and not the help I need.
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Hi Terri! I've shared this with our support team.
After reviewing our records, we don't see any cancellation requests (either through the website or via email) with any account matching your name. We'd love to look deeper.
Can you send our team a ticket using this form: https://***/hc/en-us/requests/new Please include the email and/or phone number you used to sign up with. We'll happily refund any charges after a cancellation request.