Nandos UK
Nandos UK Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nandos UK has 2.1 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Customer service, Great food, Great staff and great atmosphere for working lunch.
Cons: Food made us violently sick, Trying to resolve issues on line, Will be returning but not in eastbourne uk.Recent recommendations regarding this business are as follows: "No i wouldnt recommend", "Dont buy a wrap", "Don't eat here awful management and customer sevice", "Very poor food on this occasion", "If you have a problem, call them. Don't even try to fix issues on line".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nandos UK has 2.1 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Customer service, Great food, Great staff and great atmosphere for working lunch.
Cons: Food made us violently sick, Trying to resolve issues on line, Will be returning but not in eastbourne uk.Recent recommendations regarding this business are as follows: "No i wouldnt recommend", "Dont buy a wrap", "Don't eat here awful management and customer sevice", "Very poor food on this occasion", "If you have a problem, call them. Don't even try to fix issues on line".
Most users ask Nandos UK for the refund as a solution to their issues.
Review authors value the most Location and Customer service. Consumers are not pleased with Discounts and Special Offers and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newtownabbey, Northern Ireland
Food was terriable
I ordered my wrap full of pepper chicken. I was told it was plain chicken.
I don't eat pepper or salt. It was awful. I didn't eat it. I spoke to a manager; she didn't offer a refund.
Just a plain wrap with pieces of chicken covered in pepper. I was told it was a fillet.
I want my money back. I will add a photo.
Preferred solution: Full refund
User's recommendation: No i wouldnt recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leeds, England
I ordered a plain chicken wrap I was charged £8.50
I wasn't told when I ordered it would be small pieces of chicken full of pepper in a dry wrap. I brought it to the attention of the staff manager, who never offered a refund.
I didn't eat the food; it was awful.
No refund was offered, no 'sorry,' nothing. Just give me your email, and I will send a complaint for you.
Preferred solution: Full refund
User's recommendation: Dont buy a wrap
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Eastbourne, England
Poor food
Very poor feedback! Awful, poorly cooked.
Cold food. Slow service. Multiple meals on hotplate were waiting while staff chatted. Chicken was cooked, but the leg had no meat and the bone was black.
Inedible cold food. Cold chips. There's nothing more I can say. How do you expect me to write 100 symbols?
!!! Cold rice.
- Will be returning but not in eastbourne uk
Preferred solution: Apology
User's recommendation: Very poor food on this occasion
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Devizes, Wiltshire
Complaint
We went for a family *** your new doncaster branch..My sons girlfriend had previously worked there..From the second we walked in we were glared at and staff were whispering. Awful atmosphere.
My nephew worked there and said we could get discount. However the manager came out just as we were given it and said we couldn't have it as my sons girlfriend had been sacked and started discussing it in front of customers. I had offered to pay in full but once he started l said we would eatvelsewhere. He was awful infact his behaviour was inappropriate and bullying.
My sons girlfriend is so quiet and polite she was upset.
I later rung and asked for his name to report the incident . Chris Freeman..We have also been advised to look at taking the matter further as his behaviour was inappropriate.
My sons cousin worked there and said we could have discount.
From the second we walked through the door we were glared at. My son went to place our order and was just about to pay when the manager l believe called Chris Freeman came over and informed one of the staff we couldn't have discount as my sons girlfriend had been sacked.
My son called me over and l offered to pay for the meal in full. My son and his girlfriend were extremely upset by the behaviour of Chris on the front where customers were. I told them we would eat elsewhere and we left..We were glared at and whispered about from start to finish.
It was an awful atmosphere.
My sons girlfriend has since started a job elsewhere and up until this incident no longer working for you had not been a problem.
Your manager behaved in an unprofessional manner becoming of a child highly inappropriate for someone in his position Perhaps he would benefit from retraining and a course in customer service.
As a regular customer of Nandos Meadowhall you have now not only list yourselves one customer as no doubt you will be aware word of mouth is a great tool as is the media.
This is not about discount as l already mentioned l offered to pay in full.
It is about the young man's unprofessional bullying behaviour in front of other customers. Sadly l have no intention in eating with you at any of your restaurants in the future as l do not like bullying behaviour and currently considering whether to take the matter further
Maybe your customer service needs improving with certain individuals.
Kind Regards
User's recommendation: Don't eat here awful management and customer sevice
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOutstanding service
My daughter and I visited your store on Oxford Road, Manchester Chester Street. We were met with a warm, welcoming smile by a young lady named Abbie.
She did everything for us, from getting a spare plate. Her service made us very happy. We are pleased we chose this store. Abbie is an excellent staff member.
Please pass on my gratitude to this exceptional, fantastic colleague.
We will be returning. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Burton Upon Trent, England
Food poisoning
Hi, I have visited your Nandos store today in burton with my husband and we have spent £44 on two meals and a couple of sides. We have come away after having lunch here and weve come away both feeling dreadful.
This is the only meal we have eaten today, Ive got home and I have not stopped being violently sick. My husband is exactly the same and Im pretty sure weve have got food poisoning from this meal.
I have a raging on and off temperature, aswell as being sick, abdominal cramps and on the toilet for the last 2 hours. I am not one to complain but I dont expect to spent this amount of money on a meal to spend the rest of my day seriously ill.
- Customer service
- Food made us violently sick
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Romford, England
Ref. Number 196****
This complaint is almost a month now and until now hasnt been resolve. The person I talk with yesterday was so boastful and even cut my call.
He said he will let me know the update on my e-mail yesterday but nothing has been done and I received no e-mail from you. I need this issue be resolved now.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerOrder
I ordered a delivery, driver called to say he was lost. He got directions and I went back to work while waiting for my order.
10 minutes past and I checked the app for location update only to see it saying my order had been delivered but I did not have any handover with the driver so I don't know how this delivery happened. I tried to call back the number he called through and it wasn't going through. Called the nandos helpline and they were not helpful at all. At first they tried to call the driver and he didn't pick up and then they told me they will get the matter investigated which can take 24 hours, I asked if they could just try to get the food sent again and he said I can not get another order sent out of a refund until matter is investigated.
I am now out of pocket with no food.
To add insult to injury, I received an email telling me it won't be the 24 hours advised but up to 5 working days for a response from nandos. Shocking customer service
Preferred solution: Apology
User's recommendation: Avoid nandos Blackburn for delivery
Ipswich, England
Workday problem
Registering on line details is a nightmare and ended up so frustrated that each time I was sent a code, left to get code, I was unable to get back in and had to start the whole process again. Then called and a lovely man helped me resolve all the issues and was super helpful. Thank you
- Great staff and great atmosphere for working lunch
- Great food
- Trying to resolve issues on line
Preferred solution: Just the rewards for recent visits while I couldn't get registered would be great. I spent Nearly £120 over three visits with work colleagues and did nt get my rewards. ☹️
User's recommendation: If you have a problem, call them. Don't even try to fix issues on line
Halstead, England
Fraud on my account from Nando's
I have had 6 separate transactions coming out of my account from Nandos, I would like someone to help me out with this situation please
Preferred solution: Full refund
Luton, England
Card issue
Need to change mail address on card tried the website but the website keeps on asking to enter mail address and as the mail on original card it does not let you and reverts back to enter mail address
User's recommendation: Overall average food
York, England
The service I received from Burton nando's yesterday
Simply bad service and I experienced racist discrimination towards me not Acceptable in 2022 when all they had to do was the job no more
User's recommendation: Go elsewhere
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