Nandos UK
Nandos UK Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.7 star rating from 13 reviews with mostly dissatisfied customers, an unfavorable 85% share, reports of high price level, frequent requests for refund, and many unresolved issues noted in Nandos UK reviews.
Key Takeaways for Future Customers
- Expect mixed food quality and variable service when reading Nandos UK reviews.
- Be prepared for slow complaint handling and escalate if you need a prompt response.
- Check delivery tracking and receipts closely to avoid disputed orders.
Negative Feedback / Risk Areas
- Repeated Nandos customer complaints about poor food and reported food poisoning.
- Frequent refusal or delay in issuing refunds and poor follow-up on complaints.
- Problems with delivery, website registration, gift card and alleged card fraud.
Positive Feedback
Some reviews praise great staff, friendly atmosphere for a working lunch, occasional great food and standout employees delivering excellent customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.7 star rating from 13 reviews with mostly dissatisfied customers, an unfavorable 85% share, reports of high price level, frequent requests for refund, and many unresolved issues noted in Nandos UK reviews.
Key Takeaways for Future Customers
- Expect mixed food quality and variable service when reading Nandos UK reviews.
- Be prepared for slow complaint handling and escalate if you need a prompt response.
- Check delivery tracking and receipts closely to avoid disputed orders.
Negative Feedback / Risk Areas
- Repeated Nandos customer complaints about poor food and reported food poisoning.
- Frequent refusal or delay in issuing refunds and poor follow-up on complaints.
- Problems with delivery, website registration, gift card and alleged card fraud.
Positive Feedback
Some reviews praise great staff, friendly atmosphere for a working lunch, occasional great food and standout employees delivering excellent customer service.
Media from reviews
Turn one complaint into a collective action
Beatrice, Alabama
Wrong advertising
- - The big breakfast is advertised to include a drink and coffee.
- - Coffee or orange juice isn't included and extra charges aren't disclosed.
The big breakfast is over advertised with a drink and a cup of coffee you get everything else but no coffee or no orange juice. Youll have to pay for it that is not said in your literature on your menu so it leads customers to believe that that is included to be told that you have to buy that extra.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hackney, Hackney
Dissatisfied with the lack of help this far from co-op and Nano's. NANDO'S customer service told me to contact deliveroo but i didnt use their sevice. So annoying.
- - A product from Co-op had a tampered seal after use.
- - Co-op advised using the number on the bottle, but there wasn't one, causing frustration.
I brought a product directly from the Co-op that, after use, I noticed that the seal had been tampered with. I contacted Co-op, who then advised me to contact the number on the bottle, but there wasn't any number. I was frustrated as I've dragged around the houses trying to get someone to speak to.
Preferred solution: I need the item examined and an investigation carried out.
User's recommendation: None at this point.
Oakham, Rutland
Gift card
Avoid
I lost my $25 gift card I got for Christmas. I told Nando's I had the receipt, but they wouldn't help.
- Crap
Preferred solution: Full refund
User's recommendation: Terrible *** company
March, Cambridgeshire
Gift card
Tel nandos said I lost my gift card I have a bank statement with proof of payment but they won’t refund it or replace the gift card
They dont answer the phone dont bother to contact this company they dont respond and neither do Nandos chicken
- There are no pros
- Dont respond to complaints or concerns
Preferred solution: Full refund
User's recommendation: Don’t bother
London, England
Had bad meal yesterday in Nando’s Manchester chill factory
Please ca help
Me we had Terrible meal last night was cold dry chicken looked under cooked the staff was so rude told me to email you for refund
Birmingham, England
About a specific store
You advertise that you employ 16-year-olds. Why is it that your manager in Bentleybridge, Wolverhampton, refuses to employ 16-year-old school leavers?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newtownabbey, Northern Ireland
Food was terriable
- - I ordered pepper chicken wrap but it was plain.
- - I don't eat pepper or salt and I didn't eat it.
- - A manager did not offer a refund; I want my money back.
I ordered my wrap full of pepper chicken. I was told it was plain chicken.
I don't eat pepper or salt. It was awful. I didn't eat it. I spoke to a manager; she didn't offer a refund.
Just a plain wrap with pieces of chicken covered in pepper. I was told it was a fillet.
I want my money back. I will add a photo.
Preferred solution: Full refund
User's recommendation: No i wouldnt recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leeds, England
I ordered a plain chicken wrap I was charged £8.50
- - The wrap was dry with peppery chicken pieces.
- - Staff manager was told, but no refund.
- - I didn't eat it; it was awful.
- - No apology offered.
I wasn't told when I ordered it would be small pieces of chicken full of pepper in a dry wrap. I brought it to the attention of the staff manager, who never offered a refund.
I didn't eat the food; it was awful.
No refund was offered, no 'sorry,' nothing. Just give me your email, and I will send a complaint for you.
Preferred solution: Full refund
User's recommendation: Dont buy a wrap
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to complain about employers
I got to collect my order from in Fulham and I didnt do nothing wrong I just I pressed the button for collect my order after she comes shouting to me for no reason
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
- - Order near £50 promised in 40–50 minutes, but was not delivered.
- - Camera proof shows the order was not delivered; staff offered a refund.
Don't ask for delivery,these delivery drivers are useless
User's recommendation: Dont bother with Nandos go to KFC at least you get a good deal
Failure to refund me after serving sour food
- - On 27 July, the avocado tasted sharp and sour.
- - Deliveroo and Nando's blamed each other for the refund; no refund was issued.
I have ordered from Nando's repeatedly in the past and their meals have always been delicious. That was until 27th July, when I ordered a half avocado with my meal.
It tasted sharp and bitter; looking into it, I realised that meant the avocado had gone off, turned sour. First thing I did was ask Deliveroo, who delivered the order, for a refund. I thought they could refund me, then talk to Nando's. Apparently, Deliveroo couldn't do anything; Nando's was responsible l, they said.
I contacted Nando's by filling in their form; I received no reply. I called them on 30th July because I thought it would help move things along. The manager in the branch where I live, who had made the mistake, said it was not up to Nando's, but Deliveroo. I called Deliveroo, who said no, it is up to Nando's.
So I called Nando's again and the manager said once more that they couldn't refund me. One of them was obviously lying, but which one? I discovered afterwards that the restaurant is held accountable for erroneous food. Well, you might wonder why I made such a stink about a measly not even £3, but it's the principle; what if I had food poisoning?
And if it's petty of me to demand a refund of just under £3, then what does that make the company that is too tight to repay it to me?
Either way, I am done with Deliveroo and I am done with Nando's. In the immortal words of the late George Kennedy, you can both go *** a duck.
User's recommendation: Watch out if you receive bad food and try to get a refund - they have been impossible with me and made me chase my tail
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Eastbourne, England
Poor food
- - Food was cold and poorly cooked.
- - Service was slow.
- - The chicken leg had no meat and a black bone; chips and rice were cold.
Very poor feedback! Awful, poorly cooked.
Cold food. Slow service. Multiple meals on hotplate were waiting while staff chatted. Chicken was cooked, but the leg had no meat and the bone was black.
Inedible cold food. Cold chips. There's nothing more I can say. How do you expect me to write 100 symbols?
!!! Cold rice.
- Will be returning but not in eastbourne uk
Preferred solution: Apology
User's recommendation: Very poor food on this occasion
Complaint
- - Visited York Road; discount denied due to girlfriend's sacking; manager Chris Freeman spoke in front of customers; we left and may pursue further.
We went for a family *** your new doncaster branch..My sons girlfriend had previously worked there..From the second we walked in we were glared at and staff were whispering. Awful atmosphere.
My nephew worked there and said we could get discount. However the manager came out just as we were given it and said we couldn't have it as my sons girlfriend had been sacked and started discussing it in front of customers. I had offered to pay in full but once he started l said we would eatvelsewhere. He was awful infact his behaviour was inappropriate and bullying.
My sons girlfriend is so quiet and polite she was upset.
I later rung and asked for his name to report the incident . Chris Freeman..We have also been advised to look at taking the matter further as his behaviour was inappropriate.
My sons cousin worked there and said we could have discount.
From the second we walked through the door we were glared at. My son went to place our order and was just about to pay when the manager l believe called Chris Freeman came over and informed one of the staff we couldn't have discount as my sons girlfriend had been sacked.
My son called me over and l offered to pay for the meal in full. My son and his girlfriend were extremely upset by the behaviour of Chris on the front where customers were. I told them we would eat elsewhere and we left..We were glared at and whispered about from start to finish.
It was an awful atmosphere.
My sons girlfriend has since started a job elsewhere and up until this incident no longer working for you had not been a problem.
Your manager behaved in an unprofessional manner becoming of a child highly inappropriate for someone in his position Perhaps he would benefit from retraining and a course in customer service.
As a regular customer of Nandos Meadowhall you have now not only list yourselves one customer as no doubt you will be aware word of mouth is a great tool as is the media.
This is not about discount as l already mentioned l offered to pay in full.
It is about the young man's unprofessional bullying behaviour in front of other customers. Sadly l have no intention in eating with you at any of your restaurants in the future as l do not like bullying behaviour and currently considering whether to take the matter further
Maybe your customer service needs improving with certain individuals.
Kind Regards
User's recommendation: Don't eat here awful management and customer sevice
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOutstanding service
- - Abbie greeted us warmly and helped with a spare plate.
- - Her service made us very happy.
- - We will be returning and are grateful to Abbie.
My daughter and I visited your store on Oxford Road, Manchester Chester Street. We were met with a warm, welcoming smile by a young lady named Abbie.
She did everything for us, from getting a spare plate. Her service made us very happy. We are pleased we chose this store. Abbie is an excellent staff member.
Please pass on my gratitude to this exceptional, fantastic colleague.
We will be returning. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Burton Upon Trent, England
Food poisoning
- - Visited Nando's in Burton; £44 spent on two meals and sides.
- - Both became violently sick with vomiting, fever and cramps after the meal.
Hi, I have visited your Nandos store today in burton with my husband and we have spent £44 on two meals and a couple of sides. We have come away after having lunch here and weve come away both feeling dreadful.
This is the only meal we have eaten today, Ive got home and I have not stopped being violently sick. My husband is exactly the same and Im pretty sure weve have got food poisoning from this meal.
I have a raging on and off temperature, aswell as being sick, abdominal cramps and on the toilet for the last 2 hours. I am not one to complain but I dont expect to spent this amount of money on a meal to spend the rest of my day seriously ill.
- Customer service
- Food made us violently sick
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Romford, England
Ref. Number 196****
This complaint is almost a month now and until now hasnt been resolve. The person I talk with yesterday was so boastful and even cut my call.
He said he will let me know the update on my e-mail yesterday but nothing has been done and I received no e-mail from you. I need this issue be resolved now.
Preferred solution: Full refund
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