Julie C Ssc

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Verified Reviewer

Outstanding service

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My daughter and I visited your store on Oxford Road, Manchester Chester Street. We were met with a warm, welcoming smile by a young lady named Abbie.

She did everything for us, from getting a spare plate. Her service made us very happy. We are pleased we chose this store. Abbie is an excellent staff member.

Please pass on my gratitude to this exceptional, fantastic colleague.

We will be returning. Thank you.

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Tanya F Kay

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Verified Reviewer
| map-marker Burton Upon Trent, England

Food poisoning

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Nandos UK - Food poisoning

Hi, I have visited your Nandos store today in burton with my husband and we have spent £44 on two meals and a couple of sides. We have come away after having lunch here and weve come away both feeling dreadful.

This is the only meal we have eaten today, Ive got home and I have not stopped being violently sick. My husband is exactly the same and Im pretty sure weve have got food poisoning from this meal.

I have a raging on and off temperature, aswell as being sick, abdominal cramps and on the toilet for the last 2 hours. I am not one to complain but I dont expect to spent this amount of money on a meal to spend the rest of my day seriously ill.

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Loss:
$56
Pros:
  • Customer service
Cons:
  • Food made us violently sick

Preferred solution: Full refund

Shameek Qhp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Romford, England

Ref. Number 196****

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This complaint is almost a month now and until now hasnt been resolve. The person I talk with yesterday was so boastful and even cut my call.

He said he will let me know the update on my e-mail yesterday but nothing has been done and I received no e-mail from you. I need this issue be resolved now.

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Loss:
$15

Preferred solution: Full refund

Tendai M Hbh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Order

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Nandos UK - Order

I ordered a delivery, driver called to say he was lost. He got directions and I went back to work while waiting for my order.

10 minutes past and I checked the app for location update only to see it saying my order had been delivered but I did not have any handover with the driver so I don't know how this delivery happened. I tried to call back the number he called through and it wasn't going through. Called the nandos helpline and they were not helpful at all. At first they tried to call the driver and he didn't pick up and then they told me they will get the matter investigated which can take 24 hours, I asked if they could just try to get the food sent again and he said I can not get another order sent out of a refund until matter is investigated.

I am now out of pocket with no food.

To add insult to injury, I received an email telling me it won't be the 24 hours advised but up to 5 working days for a response from nandos. Shocking customer service

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Loss:
$22

Preferred solution: Apology

User's recommendation: Avoid nandos Blackburn for delivery

CINDY D Ufi
map-marker Ipswich, England

Workday problem

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Registering on line details is a nightmare and ended up so frustrated that each time I was sent a code, left to get code, I was unable to get back in and had to start the whole process again. Then called and a lovely man helped me resolve all the issues and was super helpful. Thank you

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Pros:
  • Great staff and great atmosphere for working lunch
  • Great food
Cons:
  • Trying to resolve issues on line

Preferred solution: Just the rewards for recent visits while I couldn't get registered would be great. I spent Nearly £120 over three visits with work colleagues and did nt get my rewards. ☹️

User's recommendation: If you have a problem, call them. Don't even try to fix issues on line

Karver Uvw
map-marker Halstead, England

Fraud on my account from Nando's

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I have had 6 separate transactions coming out of my account from Nandos, I would like someone to help me out with this situation please

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Preferred solution: Full refund

Anonymous
map-marker Luton, England

Card issue

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Need to change mail address on card tried the website but the website keeps on asking to enter mail address and as the mail on original card it does not let you and reverts back to enter mail address

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User's recommendation: Overall average food

Anonymous
map-marker York, England

The service I received from Burton nando's yesterday

Simply bad service and I experienced racist discrimination towards me not Acceptable in 2022 when all they had to do was the job no more

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User's recommendation: Go elsewhere

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