Joseph G Ulv

Realy

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I see I'm not the only one that has been taken for a ride . Wtf.

When are you going to take controle opestay awsy

N

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Preferred solution: My account back

Keenon Uxx

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Verified Reviewer
| map-marker Mysore, Karnataka

WhatsApp locked

Not yet resolved pls resolve my problem by unbanned my account. Already I sent mail but not yet resolved

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Leameana D

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Verified Reviewer

Customer service is awful

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I submitted a ticket because my service was suspended due to malware. And abuse claims.

I asked for help to fix the problem. It's been over an hour since my last reply, and I have heard absolute crickets from support. I'll

I'll be taking my websites and services elsewhere. I run a web design business where downtime I frowned upon.

So I need to find a service that is reliable and makes recommendations on what you need to protect your server. For those of us with limited knowledge of the inner workings of a VPS server.

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Pros:
  • Affordable
Cons:
  • Customer service is awful

Preferred solution: support that doesn't leave you hanging

User's recommendation: dont waiste your time with this company

Waine M

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Verified Reviewer
| map-marker Morristown, Tennessee

I can’t get a hold of them and they took my momey

I paid my renewal and my website is not up. They say I have to speak to billing but I get a person to speak to.

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John D Pma

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Verified Reviewer

Disappointed customer

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Original review Sep 20, 2022

When we purchased your product you had good customer support. Responsive support.

And we could CALL and get help when needed. Your customer support sucks now. We cannot just get 2 minutes of help to resolve issues.

We have to go back and forth for days getting answers like them sending us the IMAP settings that we already know. If you do not improve support you will be losing clients.

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Loss:
$200
Pros:
  • Solution is ok
Cons:
  • Poor support

Preferred solution: Better support.

User's recommendation: Poor support

Sophina Gzv

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Verified Reviewer
| map-marker Poplar, England

I am able to login to name hero

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I was having trouble logging into my account so I decided to search online for a contact number for name hero.

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User's recommendation: Yes I would recommend them

Hayle N
map-marker Wellington, Florida

Confusion regarding renewal

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Call hot cut off without a resolution to my problem but I will try to get the answer I need through other means.

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Preferred solution: Just some questions answered.

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