Ford Fusion Repairs

Nalley Ford Sandy Springs Car Dealers, Auto Parts & Supplies, Auto Repair 7555 Roswell Rd Atlanta, GA 30350 PLEASE READ THIS BEFORE PURCHASING A FORD PRODUCT. I purchased a new 2011 Ford Fusion SEL from this location (was Frank Jackson Ford at the time). Recently, the car began having power steering problems and the "Power Steering Assist Fault" error appeared on the dash. After doing some research, I found out that Ford had a recall for this exact problem on 2011 Ford Fusions that were manufactured at the Hermosillo (Mexico) plant from Sept 2010 thru Feb 2012. My car was manufactured at the same plant but three weeks prior to the recall dates. Even though they cannot guarantee that the problem did not exist before the recall dates, Ford refuses to perform these repairs (~$1600). This dealership is not interested in providing customer satisfaction. I will say, however, that the service personnel were pleasant but did not have the proper authority to help. I visited some other dealerships that supply import cars and told them about this experience. They all agreed that if it were a car from their dealership (because of the proximity of the recall) they would fix it for the sake of customer satisfaction. I now have a bitter taste in my mouth about FORD and am uncomfortable to recommend them to all my friends and co-workers. John Andros (404) 944-**** jhandros56@***.com
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ID
#1160608 Review #1160608 is a subjective opinion of poster.
Product
2011 Ford Fusion Car
Reason of review
Damaged or defective
Loss
$1600
Preferred solution
Deliver product or service ordered

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