Nalley BMW Decatur, Georgia
At the beginning of September I brought my BMW for service with an issue of the brake indicator lights to Nalley in Decatur. I also asked them to check on the convertible roof job they did for me a couple months earlier since it didn’t seem right. First of all the service rep told me that my car is too old that they could accommodate me with a loaner car for the duration of the service. I was dropped off a couple miles away and didn’t hear a thing for over a week. Next came an estimate for more then $12,000.00 for cosmetics and repairs that weren’t needed nor requested. My calls weren’t answered and later I learned that my service rep (the 8th in 4 years) was no longer there. Another week later I got a call indicating my car was ready. I got there the next day after announcing my coming to pick up my car. First, I was left waiting for 2 hours without anybody keeping me posted of what was going on. When my car finally arrived from the shop I paid the bill and tried to drive off. Still in the service lane I noticed that my convertible roof didn’t work at all. When I inquired they told me that it must be a coincidence that my roof broke while in the shop. This apparently was the third time I had a coincidence of something breaking while in the shop. Previous incidents I paid for without questioning. I refused to take this as another coincidence and asked Nalley BMW to fix what they broke while my car was in their care. Nalley flat-out refused to take responsibility for the damage but offered me ‘generously’ a 10% rebate on the repair of my roof which they quoted at $2,200.00 before taxes. I refused to pay for their mistakes and contacted BMW USA but not even their intervention got me even a call back. None of my calls were returned and not even an apology was offered. Seven weeks later I am still without an answer. Needless to say that the Brake indicator light came right back on! Nalley BMW - Never again! STAY AWAY FROM THEM AS FAR AS YOU CAN!
- Call back
- Customer service
Reason of review
bad repair job
fix the roof that they broke
Companies Similar to Nalley Bmw Of Decatur
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.