Trying to milk disabled people for lawsuit money?
Owner is very cruel to children with disabilities. He was glaring at the girl through the window when she was sitting at a bus stop in front of his store! That's not appropriate. I would never spend money at such an establishment that has such mean-spirited people. This sweet little disabled girl came in asking the owner if it was truly ok to leave brochures for random businesses there because she thought she was stimulating the economy. Words from the pure girl. I thought it was adorable but misguided. The owner immediately snapped at her, talking over the autistic girl whenever she opened her mouth to speak. Then this young employee of his said: "And you need to stop coming here. We don't want anything. You came here like four times." She wasn't selling anything, she was only asking for help. You need to take some grammar lessons because you don't start sentences with "and." You and your boss need to take some classes on manners as well because your attitudes are deplorable. The disabled girl was crying hysterically when the owner resorted to shouting and continued talking over her. He threatened her with a lawyer and police action despite the fact that she apologized and said she didn't know. He said "Well now you know. There was a 'no solicitation' sign.'" She could not read properly in the first place. She kept apologizing. Steve Luong, the alleged owner (since someone different keeps saying they are the owner), said "You're fine. It's ok." The disabled girl responded that she would buy a manicure to make up for the trouble she caused. Steve Luong began talking over her again and continued with the lawyer and police threats, which she had difficulty understanding. When he told her "You can talk to the police about it," she actually went to a police station and started asking them if it was ok for her to go into Nail Envy. They had no idea what she was talking about. She tried to come back to Nail Envy to offer a tray of cookies. Steve Luong told her to never come again. If it was ok and fine, why were you continuing to threaten her with legal action, then telling her to not come again? Speaking of legal action, shouldn't your employee be in trouble since she kept telling the girl it was ok to put brochures there in the first place? Your employee claimed to have authority in the business while you weren't present. She was not authorized to make those decisions. Where are the name tags stating who is the manager on duty and who isn't?? That's so unprofessional. The complaints about the dirty nail files, other dirty equipment, and actually seeing the unclean practices at this business is just hard to bear. The massive, embarrassing outburst against the clumsy little kids that visit this place was the final straw. I can't say I trust business owners or any people that are so mean to kids, especially disabled ones. Lawsuits cost time and money. I thought a business owner's time is very precious, so you must think it's very important to go after a disabled girl like that. Does it make you feel tough to do that to a disadvantaged member of society? How badly is your business doing? I hope you think that lawsuit is somehow worth getting a chunk of her monthly income. I know this autistic girl around the block and she's always handing out snacks to hungry homeless people and asking business owners if they need her help with anything. She's so adorable. She randomly leaves tips to random employees of businesses. Sometimes she gives cash, sometimes she gives candy. It's so cute and it makes me cry to see her being treated with such a ridiculous amount of cruelty. She's running around the area because she escaped from an abusive caretaker. I know that from some of the police officers who protected her. I told her to go to a different nail salon my friend owns and play there instead. I also let her know of a hair salon she could play at. She's a pretty big hit at the other businesses. They find her interesting and play with her. The owner of the other salon gives her some paper to play with. Some people request to see her, even though she isn't an employee. It's strange. She's like an adorable little kid. The snooty mean girls and the rude, rude owner at Nail Envy just don't/won't understand her condition. They don't seem very socially intelligent at all. I just simply don't blame the customers for leaving these negative reviews. The sheer, unfathomable amount of rudeness here is one of those things you have to see to believe. If you don't make a selection quickly, one of the employees will snap at you and tell you to hurry. Those are some poor business skills right there. I should have just left right then and there. Nonetheless, I really hope the owner and everyone else will behave more ethically. Perhaps I will even be willing to give the manicures here another consideration in the future. People deserve second chances. (This place had like 5 chances. I'm probably way too lenient with people sometimes. They repeatedly *** manicures and give an attitude if you request them to be fixed) Maybe I will give this place another chance. Maybe I won't. Maybe they don't deserve another chance. We'll see. Time will tell.
Saint Louis, Missouri
- Poor customer service
Reason of review
Poor customer service
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