NA-KD Reviews
NA-KD Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NA-KD has a 3.5 star rating based on 3 customer reviews; consumers are mostly neutral. Rating distribution shows 67% unfavorable and 33% positive. Recent recommendations include "DONT DO BUSINESS WITH THIS COMPANY", "Clothing good, difficult to return", and "Not recommending". Reviewers note high price level and value the website and product diversity.
Key Takeaways for Future Customers
- Check NA-KD reviews for return and refund experiences before ordering.
- Expect online-only support; there may be no customer service phone line.
- Be prepared for strict return flows and possible gift card refunds.
Negative Feedback / Risk Areas
- Repeated customer complaints about returns, missing return label, and refund issues.
- Shipping problems like changed delivery address and forced pickup.
- Poor customer service response and delays on refunds and discounts.
Positive Feedback
Customers appreciate the website and diversity of products.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NA-KD has a 3.5 star rating based on 3 customer reviews; consumers are mostly neutral. Rating distribution shows 67% unfavorable and 33% positive. Recent recommendations include "DONT DO BUSINESS WITH THIS COMPANY", "Clothing good, difficult to return", and "Not recommending". Reviewers note high price level and value the website and product diversity.
Key Takeaways for Future Customers
- Check NA-KD reviews for return and refund experiences before ordering.
- Expect online-only support; there may be no customer service phone line.
- Be prepared for strict return flows and possible gift card refunds.
Negative Feedback / Risk Areas
- Repeated customer complaints about returns, missing return label, and refund issues.
- Shipping problems like changed delivery address and forced pickup.
- Poor customer service response and delays on refunds and discounts.
Positive Feedback
Customers appreciate the website and diversity of products.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: NA-KD CHANGED DELIVERY FROM MY HOME ADDRESS (WHICH I PAID FOR), TO A PICKUP ADDRESS
- - This is my second order.
- - My home address was changed to a pickup location.
- - I paid for home shipping but must pick up; no human support.
THIS IS MY 2ND ORDER FROM THIS COMPANY. I DONT APPRECIATE THEIR CHANGING MY SHIPPING ADDRESS FROM MY HOME TO A DIFFERENT ADDRESS WHERE I MUST DRIVE TO PICK UP MY ORDER!
I PAID FOR SHIPPING TO MY HOME!
I DONT APPRECIATE A COMPANY THAT HIDES BEHIND A COMPUTER GENERATED HELP SITE THAT DOES NOT VALUE CUSTOMER SERVICE, AND HOW THEY TREAT CUSTOMERS WITH THIS SET-UP! YOU CANT REACH A HUMAN BEING TO TALK TO!
User's recommendation: DONT DO BUSINESS WITH THIS COMPANY
I’ve been trying to resolve a problem with returns. My return will not register.
- - Trying to obtain a return label; return does not register.
- - Order # EP002522****; return box won't work for one item; please send a return label for a refund.
Im trying to get a return label. My return does not register.
Order # EP002522****.i cannot proceed with my return.
The return box does not work for one item.
I have tried to proceed with the for Kindly send me a return label for a refund as I have reordered the proper size. Thanks
User's recommendation: Clothing good, difficult to return
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn label
- - Registered a return but no return label.
- - One week has passed with no response from customer service.
- - There is no phone number to call for help.
I registered an item to return, but I didn't get a return label. It is now one week; I tried to contact customer service but received no response.
There is no phone number to call though, so I don't know what to do. I am so disappointed.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerREFUND NOT GIFT CARD PLS!!!
- - NA-KD requires return invoices by email before shipping, causing delays.
- - Gift cards issued instead of refunds; reviewer seeks $106.
After my complaint , Na-kd wrote to say that my refund has been approved and I would receive my refund in 2-5 working days but it’s going on 3 weeks and no payment yet.
Clearly I would have sent the item out earlier if I did not need to wait for their return invoice. They made the arrangement for pick up with DHL and clearly knew the holiday season was a busy one, which also evident in the lag in their own delivery times. I purchased some items which ran too small for me. I re-ordered one of the items in my right size and immediately returned the wrong sized items.
Instead of a refund I receive a mail that I had been issued a gift card because my return came in a few days after late . NA-KD controls the entire return process and you can ship out items only after they send an email with your return invoice and this takes a couple of days. I live in the United States and I immediately had the items handed over to DHL as soon as they emailed the return invoices and gave an available date for DHL pick up. I refuse to have this company duplicate this expense for me cos I did buy this item again in my right size .
This is my first experience shopping with NA-KD and I wont be returning, ever.
Please return my $106 immediately to my account.
I have another return request pending which were all returned in the same day and I want to speak out before I get issued other cards which will have me end up with over a $300 in cards that I do not intend to use.
This is horrible customer service! I have included proof of purchase for all items including the ones still pending.
Thank you
Preferred solution: Full refund
User's recommendation: Not recommending
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It's not their fault you thought you could fit your fat body in the size ordered. It is the holidays and orders get backed up. Maybe go on a diet and let the fat in your head dissolve so you can understand the situation you put yourself in.