MyTomThumb
MyTomThumb Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
MyTomThumb has a 1.0 star rating from 1 review and consumers are mostly dissatisfied, citing poor service and high prices.
Positive Feedback
Few positive notes; one reviewer mentioned low gas prices despite other issues.
Negative Feedback / Risk Areas
- Frequent mentions of problematic payment holds and billing issues, including declined pumps and funds on hold.
- Reports of rude or discriminatory staff and poor customer service handling.
- Complaints about discounts and special offers not meeting expectations.
Key Takeaways for Future Customers
- Read recent MyTomThumb reviews before visiting and be cautious with pump debit transactions.
- Expect potential delays resolving holds or refunds and consider alternative payment methods.
- Monitor for customer service issues and consult MyTomThumb customer complaints if problems arise.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
MyTomThumb has a 1.0 star rating from 1 review and consumers are mostly dissatisfied, citing poor service and high prices.
Positive Feedback
Few positive notes; one reviewer mentioned low gas prices despite other issues.
Negative Feedback / Risk Areas
- Frequent mentions of problematic payment holds and billing issues, including declined pumps and funds on hold.
- Reports of rude or discriminatory staff and poor customer service handling.
- Complaints about discounts and special offers not meeting expectations.
Key Takeaways for Future Customers
- Read recent MyTomThumb reviews before visiting and be cautious with pump debit transactions.
- Expect potential delays resolving holds or refunds and consider alternative payment methods.
- Monitor for customer service issues and consult MyTomThumb customer complaints if problems arise.
Turn one complaint into a collective action
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Verified Reviewer |
Davie, Florida
Shady gas situation
- Debit pay at Tom Thumb pump declined after zip code entry.
- A hold of $30.93 delayed gas for days.
- Cashier at pump interacted, offering no explanation.
Never seen such a shady situation before. I drive for Uber so frequently visit different gas stations.
I went to a Tom Thumb and at first I accidentally put in my wrong zip code so it declined. Then I tried to use debit at the pump and know the pin was right but it said see cashier. I go inside and it declines there also. I was using my personal Uber debit card we get as drivers and had just enough to get gas.
Well I check my account and see they put $30.93 (random number) on hold. Of course they tell me its an issue with my bank and the hold would drop off in three business days. So I get no gas and Im out my money for three days. I understand holds for banks but you usually get the product when the hold happens.
Never heard of such a shady situation.
To top it off, as Im sitting here writing this review still at the pump, the cashier comes out to my pump and messes around with it doing who knows what right in front of me and says nothing to me. Extremely shady and avoid this place despite having low gas prices.
- Customer service
Preferred solution: Full refund
User's recommendation: Absolutely not
Key Largo, Florida
I wasn't black so she put blacks ahead of me in the line
- Customer says cashier served a friend first.
- Staff allegedly said you get lotto, so you wait.
- They will not return to Tom Thumb 223.
I have never been so outraged... I made a mistake by going into this store, and will never give this business a cent of my money..
I will run out of gas and walk before giving this business a cent... When I should have been being served, a back person behind me ( a friend of the cashier) she served him first before serving me.. When I said something she said well your getting lotto so you have to wait..
I have never heard of such crap... It was tom thumb 223, I have my receipt and as I stated I will never return for such *** service..
- Horrible way i was treated
Preferred solution: Let the company propose a solution
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