MYTHERESA
MYTHERESA Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MYTHERESA has 1.2 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Being able to shop at the comfort of your home, Delivery is fast through dhl.
Cons: Issues with bank, Pissedconsumer domain is rude, Resale evaluation cannot be rejected as originally confirmed.Recent recommendations regarding this business are as follows: "SOLD two used (but almost brand new) Gucci Bags to MyTheresa RESALE SERVICE (second hand store) - Vestiaire Collective, where these were valued against a multitude of close-up photos as requested and provided. The value estimated was already low but I agreed and shipped out to Vestiaire. (Estimate was LOW compared to a competitor's offer Farfetch but wanted to use the refund on a bag available only with MyTheresa). On receipt, they deducted another Euro 36- stating stains/blemishes which were already quite visible in the high-resolution photos originally provided for the first estimation. This is their reply . has been found as almost compliant to the description and photos : multiple stains on the main compartment. Micro scratches on the hardware. Discreet marks on the clasp's leather parts. Understand that I agreed to the terms that the estimation can be devalued upto 20%, but what is disgusting and deceiving is that you are not allowed to reject their 2nd evaluation even though it was confirmed via e-mail that YOU COULD, before starting the process … 14-Jun-24 – 09:41 CEST – June R wrote … Concerning your next questions, you can of course refuse the final evaluation. So, once the item is refused, then we will return the item to you for free. Unfortunately, I felt this was quite deceiving and a low blow from such a high-end shop for Euro 36- knowing that you are about to spend the sale value at their shop. It’s not like getting a cash refund. MyTheresa … it’s the First and last time. Continuation on 21/June/24 … Thru TRUSTPILOT, MyTheresa had the audacity and sleaziness to claim that I was addressing the wrong company, where one can ONLY access the RESALE SERVICE thru the MyTheresa website and all correspondence SHOUTS out MyTheresa … how LOW can they go ? KEEP AWAY AS ONE DAY THEY WILL BURN YOU.", "To travel to a brand’s country of origin for shopping. This saves time and money.", "I need solution".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MYTHERESA has 1.2 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Being able to shop at the comfort of your home, Delivery is fast through dhl.
Cons: Issues with bank, Pissedconsumer domain is rude, Resale evaluation cannot be rejected as originally confirmed.Recent recommendations regarding this business are as follows: "SOLD two used (but almost brand new) Gucci Bags to MyTheresa RESALE SERVICE (second hand store) - Vestiaire Collective, where these were valued against a multitude of close-up photos as requested and provided. The value estimated was already low but I agreed and shipped out to Vestiaire. (Estimate was LOW compared to a competitor's offer Farfetch but wanted to use the refund on a bag available only with MyTheresa). On receipt, they deducted another Euro 36- stating stains/blemishes which were already quite visible in the high-resolution photos originally provided for the first estimation. This is their reply . has been found as almost compliant to the description and photos : multiple stains on the main compartment. Micro scratches on the hardware. Discreet marks on the clasp's leather parts. Understand that I agreed to the terms that the estimation can be devalued upto 20%, but what is disgusting and deceiving is that you are not allowed to reject their 2nd evaluation even though it was confirmed via e-mail that YOU COULD, before starting the process … 14-Jun-24 – 09:41 CEST – June R wrote … Concerning your next questions, you can of course refuse the final evaluation. So, once the item is refused, then we will return the item to you for free. Unfortunately, I felt this was quite deceiving and a low blow from such a high-end shop for Euro 36- knowing that you are about to spend the sale value at their shop. It’s not like getting a cash refund. MyTheresa … it’s the First and last time. Continuation on 21/June/24 … Thru TRUSTPILOT, MyTheresa had the audacity and sleaziness to claim that I was addressing the wrong company, where one can ONLY access the RESALE SERVICE thru the MyTheresa website and all correspondence SHOUTS out MyTheresa … how LOW can they go ? KEEP AWAY AS ONE DAY THEY WILL BURN YOU.", "To travel to a brand’s country of origin for shopping. This saves time and money.", "I need solution".
Most users ask MYTHERESA for the delivery of goods as a solution to their issues.
Consumers are not pleased with Location and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Schaarbeek, Brussels Capital
Lost goods
Unacceptable service. Goods are not delivered.
And no feedback of after sales service. Still waiting.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Aschheim, Bavaria
Gucci Bags - Resale Evaluation / Devaluation
I sold two used (but almost brand new) Gucci Bags to MyTheresa RESALE SERVICE (a second-hand store) - Vestiaire Collective, where these items were valued using a multitude of close-up photos, as requested and provided. The estimated value was already low, but I agreed and shipped out to Vestiaire. (The estimate was low compared to a competitor's offer, Farfetch, but I wanted to use the refund on a bag available only with MyTheresa). Upon receipt, they deducted another Euro 36, stating stains/blemishes, which were already quite visible in the high-resolution photos initially provided for the first estimation.
This is their reply: '...has been found as almost compliant to the description and photos—multiple stains on the main compartment. Micro scratches on the hardware. Discreet marks on the clasp's leather parts.' I understand that I agreed to the terms stating the estimation could be devalued up to 20%, but what is disgusting and deceiving is that you are not allowed to reject their second evaluation, even though it was confirmed via email that you could, before starting the process.
On 24-Jun-14, at 09:41 CEST, June R wrote, 'Concerning your next questions, you can, of course, refuse the final evaluation. So, once the item is refused, we will return the item to you for free.'
Unfortunately, I felt this was quite deceiving and a low blow from such a high-end shop for Euro 36, knowing that you are about to spend the sale value at their shop. It's not like getting a cash refund. MyTheresa, it's the first and last time.
Continuation on 21/June/24.
Through TRUSTPILOT, MyTheresa had the audacity and sleaziness to claim that I was addressing the wrong company. One can ONLY access the RESALE SERVICE through MyTheresa's website, and all correspondence SHOUTS out MyTheresa. How LOW can they go?
KEEP AWAY, AS ONE DAY THEY WILL BURN YOU.
- Delivery is fast through dhl
- Resale evaluation cannot be rejected as originally confirmed
Preferred solution: Consumers considering becoming clients of MyTheresa should be cautious, as they may encounter a carousel of deceit, sleaziness, and arrogance. All Review Sites have the same LARGE percentage of complaints against MyTheresa. Do your homework.
User's recommendation: SOLD two used (but almost brand new) Gucci Bags to MyTheresa RESALE SERVICE (second hand store) - Vestiaire Collective, where these were valued against a multitude of close-up photos as requested and provided. The value estimated was already low but I agreed and shipped out to Vestiaire. (Estimate was LOW compared to a competitor's offer Farfetch but wanted to use the refund on a bag available only with MyTheresa). On receipt, they deducted another Euro 36- stating stains/blemishes which were already quite visible in the high-resolution photos originally provided for the first estimation. This is their reply ... has been found as almost compliant to the description and photos : multiple stains on the main compartment. Micro scratches on the hardware. Discreet marks on the clasp's leather parts. Understand that I agreed to the terms that the estimation can be devalued upto 20%, but what is disgusting and deceiving is that you are not allowed to reject their 2nd evaluation even though it was confirmed via e-mail that YOU COULD, before starting the process … 14-Jun-24 – 09:41 CEST – June R wrote … Concerning your next questions, you can of course refuse the final evaluation. So, once the item is refused, then we will return the item to you for free. Unfortunately, I felt this was quite deceiving and a low blow from such a high-end shop for Euro 36- knowing that you are about to spend the sale value at their shop. It’s not like getting a cash refund. MyTheresa … it’s the First and last time. Continuation on 21/June/24 … Thru TRUSTPILOT, MyTheresa had the audacity and sleaziness to claim that I was addressing the wrong company, where one can ONLY access the RESALE SERVICE thru the MyTheresa website and all correspondence SHOUTS out MyTheresa … how LOW can they go ??? KEEP AWAY AS ONE DAY THEY WILL BURN YOU.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mount Edgecombe, Kwazulu-Natal
Unsatisfied customer
Ive been waiting for my order. The issue might have been with my bank but MyTheresa also showed no efforts in nurturing me as customer. This led to me missing important meetings as I absolutely had nothing to wear.
- Being able to shop at the comfort of your home
- Pissedconsumer domain is rude
- Were unreachable over the phone
- Issues with bank
Preferred solution: Deliver product or service ordered
User's recommendation: To travel to a brand’s country of origin for shopping. This saves time and money.
My order is on hold in another country
I'm really tired. I don't know how I can reach you.
Worst service ever!!! 704558**** is my order number and it's on hold in another country!!!
No one is answering me; no one has sent me any email!!! What is this?
Preferred solution: Deliver product or service ordered
User's recommendation: I need solution
My order being very late
Estimated delivery date removed. I need my shoes for an occasion next weekend and they've not yet been delivered. I need an update.
Preferred solution: Deliver product or service ordered
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