map-marker New York, New York

No refunds, no suit

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At the "My Suit" storefront, Charles the sales guy measured me and asked about options. I never thought a suit had so many options. I just want something to wear to an interview... or funeral. A basic blue suit, no frills. I'm just a boring customer that needs a standard suit, that fits. I tried a few jackets, All were too tight at waist and across shoulders, but my man Charles the sales guy convinced me the suit will fit after alterations. I tried on pants. Way too tight in waist and butt seam. I repeated that I like room in my suit, not too tight. They'll be altered. At this point I should have left. But I was so close. I wanted to get a freaking suit. I couldn't start again. So I let the sales guy sell me the suit. Glad he wasn't selling timeshares or I'd probably be suck with property in Love Canal too. Fast Forward to picking up the suit. And why was I surprised? Remember my concerns? You got it, Too tight. The place sends all their suits to Mexico for alterations, so it takes over a week to see results. Three times the suit was sent back to Mexico. Three times the suit was too tight. Four months later and I'm physically sick from this project. I'm out well over $500 and without a suit that fits. Without a refund. Charles the sales guy never expressed human emotion. Charles the sales guy explained being devoid of expression is being professional. Charles the sales guy said there wasn't anything else he could do, thanked me and told me to enjoy my week. What? 100% payment up front. No store credit. No refund. They have over $500 of my money and I have nothing except "Have a nice week."
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  • Potential of having a suit
  • Suit did not fit
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

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