MySuit
MySuit Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall: Mixed-to-negative sentiment with medium price level; product potential noted but major issues with fit, prolonged alterations, and no refund left customers dissatisfied.
Positive Feedback
MySuit reviews often praise product variety and the website; customers value the potential of getting a suit that meets their needs.
Negative Feedback / Risk Areas
- Repeated poor fit and tailoring problems leading to multiple returns and frustration.
- Long alteration delays because work is sent to Mexico, extending resolution time.
- No refunds or store credit available, prompting MySuit customer complaints about refunds and payment policies.
- Unresponsive or unemotional sales interactions affecting customer service experience.
Key Takeaways for Future Customers
- Confirm fit thoroughly in-store before paying to avoid prolonged alterations.
- Ask about the exchange, refund and cancellation policy and refund options upfront.
- Request clear timelines for alterations and check customer service responsiveness before purchase.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall: Mixed-to-negative sentiment with medium price level; product potential noted but major issues with fit, prolonged alterations, and no refund left customers dissatisfied.
Positive Feedback
MySuit reviews often praise product variety and the website; customers value the potential of getting a suit that meets their needs.
Negative Feedback / Risk Areas
- Repeated poor fit and tailoring problems leading to multiple returns and frustration.
- Long alteration delays because work is sent to Mexico, extending resolution time.
- No refunds or store credit available, prompting MySuit customer complaints about refunds and payment policies.
- Unresponsive or unemotional sales interactions affecting customer service experience.
Key Takeaways for Future Customers
- Confirm fit thoroughly in-store before paying to avoid prolonged alterations.
- Ask about the exchange, refund and cancellation policy and refund options upfront.
- Request clear timelines for alterations and check customer service responsiveness before purchase.
Turn one complaint into a collective action
New York, New York
No refunds, no suit
- - Salesman measured for a basic blue suit; alterations in Mexico failed repeatedly, three times too tight, costing over $500 with no refund.
At the "My Suit" storefront, Charles the sales guy measured me and asked about options. I never thought a suit had so many options.
I just want something to wear to an interview... or funeral. A basic blue suit, no frills. I'm just a boring customer that needs a standard suit, that fits.
I tried a few jackets, All were too tight at waist and across shoulders, but my man Charles the sales guy convinced me the suit will fit after alterations. I tried on pants. Way too tight in waist and butt seam. I repeated that I like room in my suit, not too tight.
They'll be altered. At this point I should have left. But I was so close. I wanted to get a freaking suit.
I couldn't start again. So I let the sales guy sell me the suit. Glad he wasn't selling timeshares or I'd probably be suck with property in Love Canal too. Fast Forward to picking up the suit.
And why was I surprised? Remember my concerns? You got it, Too tight. The place sends all their suits to Mexico for alterations, so it takes over a week to see results.
Three times the suit was sent back to Mexico. Three times the suit was too tight. Four months later and I'm physically sick from this project. I'm out well over $500 and without a suit that fits.
Without a refund. Charles the sales guy never expressed human emotion. Charles the sales guy explained being devoid of expression is being professional. Charles the sales guy said there wasn't anything else he could do, thanked me and told me to enjoy my week.
What? 100% payment up front. No store credit.
No refund. They have over $500 of my money and I have nothing except "Have a nice week."
- Potential of having a suit
- Suit did not fit
Preferred solution: Full refund
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