No customer care after the sale

I seriously advise that noone buy a vehicle from Myrtle Beach Chevrolet/Cadillac!!! They let my paperwork lay on their desk for a month!!! My temp tag expired! I had to call them to get it sent to NC DMV!! She then lied and said she had called us to find out what DMV we used. No answer so why wouldn't she call back??? Oh well my license isn't important to her. So when I finally get her to send it, I call to let the management know what I thought of that. Guess what????? They do Nothing wrong!! Instead he talked to me like I am a complete ***. Can't believe they care so little about the people that keep them paid.
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ID
#1077383 Review #1077383 is a subjective opinion of poster.
Location
Myrtle Beach, South Carolina
Service
Myrtle Beach Chevrolet Cadillac Manager
Reason of review
Poor customer service

Myrtle Beach Chevrolet Terrible Service=BEWARE!

They sold the truck I wanted to buy while I was in the application process!! Totally poor service by the salesman & then by the so-called "one of the managers". It was as if they were trying NOT to sell a vehicle. Typically you can't get rid of a car salesman, but these guys needed to be chased & begged practically. They didn't try to help me, they didn't try to find a solution, they didn't even take all the information I provided them into consideration before they applied with the bank. They pulled my credit and then made their own decision before discussing with me in detail. Also, they were very slow in their response and I had to call them twice because they didn't call me back when they said they would. I had called a friend in Myrtle Beach that owns a large business there BEFORE I called the dealership to ask if he had any experience with them. He told me that he had tried to do business with them twice, unsuccessfully and ended up purchasing elsewhere. Even though I am from Charlotte, 4 hrs away, they had an SUV that was difficult to find, so I pursued the purchase much to my dismay. I'm a "pissed consumer"!
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ID
#707685 Review #707685 is a subjective opinion of poster.
Location
Waxhaw, North Carolina
Cons
  • Unfriendly receptionist
  • Salesman
  • Sales manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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