Terrible customer service

ordered part and they charged my card for entire cost - waited 3 days never got part - called and was assured part was being sent out that day - never got part 3 days later - called again and then was told they didn't have the part at all and was trying to locate - no one ever called me to let me know - I would never deal with this company again
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ID
#1938177 Review #1938177 is a subjective opinion of poster.
Location
Post Falls, Idaho
New Reviewer

Horrible Customer Service and kept my Sales Tax

I returned an item that I had purchased on Amazon. I received a refund of my item minus return shipping minus my sales tax. When I contacted him to let him know he still owed my the $47.36 sales tax he argued with me then by the end of our call he yelled at me telling me it's a restocking fee and "I don't give a *** what you do" and hung up the phone. I contacted Amazon and they did a report. I have now received a return label for a refund but he already has the product. I just called him and let him know the label does me no good as he already has the product and he told me I'm lucky I got back what I did as he could have charged me 50% restocking fee of $498.50. BUYER BEWARE. HORRIBLE CUSTOMER SERVICE. He owes me $47.36 in sales tax. What kind of company uses vulgar language and hangs up the phone? I have all the documents to prove it.
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ID
#1610593 Review #1610593 is a subjective opinion of poster.
Location
San Diego, California
Pros
  • He had a good price
Cons
  • Horrible customer service and keeps the sales tax
Reason of review
Return, Exchange or Cancellation Policy
Loss
$47
Preferred solution
Full refund

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Mar 7, 2022

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David Afremov
David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

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