Product: Mypillow Customer Care Clear all filters (68 of 68 reviews match)
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MyPillow - Worst customer service ever

1.0
Details
They cannnot handle criticism about the product serverl times calling them about my proplem cause i cannot talk to a professional agent. A real professional agent handle any promlem with any preson with an attitude they are the worst turing their back on american people
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Review
#1575291 Review #1575291 is a subjective opinion of poster.
Service
Mypillow Customer Care
Pros
  • Comfortable
Cons
  • Makes my head very warm
Reason of review
Poor customer service

MyPillow - Refund

1.0
Details
I have tried now eight times. I want a refund every time I get some *** on the phone he tells me that I can't get a refund because I washed the pillow. When you get the pillow people out there look at the instructions it says before you use it wash it
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Review
#1565441 Review #1565441 is a subjective opinion of poster.
Service
Mypillow Customer Care
Reason of review
Return, Exchange or Cancellation Policy

MyPillow - Poor Customer Service--No response from Mike Lindell

1.0
Details
I asked (via email) their customer service site what is the difference from there pillow product types and what makes the price point difference and what do they recommend for me considering I have returned two different sets of there pillows. After several emails whitout a clear answer I wrote (hard copy) letters to Mike Lindell the President/CEO and got one response from someone who was not Lindell and they offered no response to my questions. As a result I bought pillows from Snuggle-Pedic and my wife and I like them very much. I hope no one buys/does busness with My Pillow until they improve there customer service and learn how to actually answer a question from someone who is trying to buy there product!!
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Review
#1548234 Review #1548234 is a subjective opinion of poster.
Service
Mypillow Customer Care
Reason of review
Neither customer service of Mike Lindell can/will answer a question about the My Pillow products
Preferred solution
Let the company propose a solution
Here it is: How can I assist you? John M Larson 3rd Shift, Call Center Happy Helper MyPillow, Inc. The reason I contacted MyPillow was because I wanted to buy a mattress topper, or a mattress to go along with the MyPillows we already own. I believe that any...
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Review
#1545794 Review #1545794 is a subjective opinion of poster.
Service
Mypillow Customer Care
Reason of review
Poor customer service

MyPillow - World class customer service????????

1.0
Details
Your put on hold for a long tim IF your lucky enough to get through. I found out that there is a premium pillow that is the same price as the bed bath and beyond. I want to exchange the supposed firm pillow nearly flat for the blue premium fluffy one. What is your email ? I send you label to send back. In 10 to 12 days you get new pillow. Still waiting on the email. World class customer service my a_s.
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Review
#1519912 Review #1519912 is a subjective opinion of poster.
Service
Mypillow Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I just wander what is next maybe a my comforter or a sham scam or my pajamas ect on and on he shows his my mattress and box springs and in a commercial he shows his pillow topper on top of his mattress and box springs and next is his sheets he never tells you if you...
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Review
#1511646 Review #1511646 is a subjective opinion of poster.
Service
Mypillow Customer Care
Reason of review
Poor customer service
1.0
Details
MyPillow - An update to my previous
MyPillow - An update to my previous
MyPillow - An update to my previous
MyPillow - An update to my previous
MyPillow - An update to my previous
MyPillow - An update to my previous
MyPillow - An update to my previous
MyPillow - An update to my previous
MyPillow - An update to my previous
MyPillow - An update to my previous
I am CoherentNorwegianForest816. Another thing I wanted to explain is that customer service would not budge. They claimed that there were no supervisors available and that one would call me back. I called over and over again and finally asked a man if he would do this...
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2 comments
CoherentNorwegianForest816
#1670074

No. I did not open the bag. As far as my pillow, I sent it back to them unopened.

Review
#1509102 Review #1509102 is a subjective opinion of poster.
Service
Mypillow Customer Care
Cons
  • Queen ant hatched inside product
Reason of review
Problems with payment
Loss
$289
Preferred solution
Full refund
Tags
  • Mypillow Delivered Ants

MyPillow - Horrendous customer service.

1.0
Details
Awful company and lousy customer service. Better to buy a better pillow at bed bath and beyond. Stay away from this company.
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Review
#1500599 Review #1500599 is a subjective opinion of poster.
Service
Mypillow Customer Care
Reason of review
Poor customer service
If you continue to support FOX news then I will stop buying your products and I will stop telling people about how good they are.
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2 comments
Anonymous
#1673434

politics DO NOT belong in a review, it's an insult to those of us that like FOX News!

Review
#1493269 Review #1493269 is a subjective opinion of poster.
Service
Mypillow Customer Care
Reason of review
Adds on FOX news
Preferred solution
.,

Contact MyPillow Customer Service

Mailing Address:
My Pillow, Inc.
343 East 82nd Street Suite 102
Chaska, Minnesota 55318
United States
Phone:
(800) 544-8939
All MyPillow Contacts
1.0
Details
Having worked in the mattress and bedding industry before, I had no doubt I could call MyPillow, explain my unfortunate situation, and have it taken care of in no time. How naive I was! It has taken three weeks, three different phone calls, three customer service...
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Review
#1487287 Review #1487287 is a subjective opinion of poster.
Service
Mypillow Customer Care
Reason of review
Return, Exchange or Cancellation Policy