New Reviewer

No Access Code with Purchase

Purchased an etextbook for my class thinking that this would be an easy, quick, and safe way to obtain an etextbook for my class. So wrong. I didn't receive an email confirming my purchase until 23 hours after I purchased the etextbook. Then I did not receive an access code. I did not have an access code in my account with pearson either. I have called the only customer service line and it's for tech support so they are no help at all. The only way is to correspond via website/email. All I needed was an access code, it would take 5 mins to look up or send an email with it and here I am 2 days since I've purchased it without an access code. This is ridiculous that I've sent 3 requested through their online customer service, spoke with 2 tech support representatives for about 45 mins each and I still have no access code. The last email that I sent requested the access code today or a refund. I have missed a deadline for a paper all ready because of this. I will never purchase anything from this company again. At this point I fee like I am out my money because I will never get an access code, unless it's after my class has ended, or I will not get a response about an refund either.
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1 comment
#1555433

same situation happened to me!!

ID
#1338543 Review #1338543 is a subjective opinion of poster.
Service
Mypearsonstore Customer Care
Cons
  • Only phone number listed is for tech support
  • Purchased etextbook and did not get access code
  • Only lines of communication via email
Reason of review
Poor customer service
Loss
$42
Preferred solution
My Access Code Immediately or a Full Refund

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