
MyPearsonStore
www.mypearsonstore.com
MyPearsonStore Overview
MyPearsonStore has 1.0 star rating based on 1 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Rachel B Yrd
No Access Code with Purchase
Purchased an etextbook for my class thinking that this would be an easy, quick, and safe way to obtain an etextbook for my class. So wrong. I didn't receive an email confirming my purchase until 23 hours after I purchased the etextbook. Then I did not receive an access code. I did not have an access code in my account with pearson either. I have called the only customer service line and it's for tech support so they are no help at all. The only way is to correspond via website/email. All I needed was an access code, it would take 5 mins to look up or send an email with it and here I am 2 days since I've purchased it without an access code. This is ridiculous that I've sent 3 requested through their online customer service, spoke with 2 tech support representatives for about 45 mins each and I still have no access code. The last email that I sent requested the access code today or a refund. I have missed a deadline for a paper all ready because of this. I will never purchase anything from this company again. At this point I fee like I am out my money because I will never get an access code, unless it's after my class has ended, or I will not get a response about an refund either.
Loss:
$42
Cons:
- Recieved receipt for purchase 23 hours after purchase
- Purchased etextbook and did not get access code
- Only lines of communication via email
Reason of review:
Poor customer service
Preferred solution: My Access Code Immediately or a Full Refund
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MyPearsonStore
same situation happened to me!!