MyPearsonStore
MyPearsonStore Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MyPearsonStore has a 1.0 star rating from 1 review and the customer sentiment is negative due to unresolved access code and support issues.
Positive Feedback
The purchase process completed and confirmation email eventually arrived, but no access code was provided.
Negative Feedback / Risk Areas
- Repeated delays receiving access codes reported in MyPearsonStore reviews.
- Poor customer service and tech support responsiveness affected deadlines.
- Requests for refunds remain unresolved, reflecting common MyPearsonStore customer complaints.
Key Takeaways for Future Customers
- Expect potential delays and confirm access codes before course deadlines.
- Document all support correspondence when seeking refunds or help from customer service.
- Consider alternative sellers if timely access is critical.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MyPearsonStore has a 1.0 star rating from 1 review and the customer sentiment is negative due to unresolved access code and support issues.
Positive Feedback
The purchase process completed and confirmation email eventually arrived, but no access code was provided.
Negative Feedback / Risk Areas
- Repeated delays receiving access codes reported in MyPearsonStore reviews.
- Poor customer service and tech support responsiveness affected deadlines.
- Requests for refunds remain unresolved, reflecting common MyPearsonStore customer complaints.
Key Takeaways for Future Customers
- Expect potential delays and confirm access codes before course deadlines.
- Document all support correspondence when seeking refunds or help from customer service.
- Consider alternative sellers if timely access is critical.
No Access Code with Purchase
- - No access code or confirmation email for 23 hours after purchase.
- - Online support was slow; three requests for an access code were unresolved.
Purchased an etextbook for my class thinking that this would be an easy, quick, and safe way to obtain an etextbook for my class. So wrong.
I didn't receive an email confirming my purchase until 23 hours after I purchased the etextbook. Then I did not receive an access code. I did not have an access code in my account with pearson either. I have called the only customer service line and it's for tech support so they are no help at all.
The only way is to correspond via website/email. All I needed was an access code, it would take 5 mins to look up or send an email with it and here I am 2 days since I've purchased it without an access code. This is ridiculous that I've sent 3 requested through their online customer service, spoke with 2 tech support representatives for about 45 mins each and I still have no access code. The last email that I sent requested the access code today or a refund.
I have missed a deadline for a paper all ready because of this.
I will never purchase anything from this company again. At this point I fee like I am out my money because I will never get an access code, unless it's after my class has ended, or I will not get a response about an refund either.
- Only phone number listed is for tech support
- Only lines of communication via email
- Purchased etextbook and did not get access code
Preferred solution: My Access Code Immediately or a Full Refund
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same situation happened to me!!