Amanda H Yco

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| map-marker London, England

Treated so poorly,

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
MyPaymentVault - Treated so poorly,
MyPaymentVault - Treated so poorly, - Image 2
MyPaymentVault - Treated so poorly, - Image 3

I was awarded 2 tokens from mistplay and I redeemed them using the link, after having trouble with the use of the virtual visa gift cards one for $25 and the 2nd for $10 I called in, was told that I would have no problem using them at the grocery store, but when I did they were declined and blocked. I called customer service and was yelled at, then I tried reaching out on chat and was further disrespected and the guy couldn't even tell me where they can be used. Instead spoke to me like I'm a child.

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Loss:
$45
Cons:
  • Entire website

Preferred solution: The $45 in gift cards replaced with a gift card that is an actual visa and works.

User's recommendation: 100% terrible in every way

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