Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Berlin, Maryland

Carefully review your order & bill then get ready for the scam.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
MyOTCstore - Carefully review your order & bill then get ready for the scam.

Carefully review order contents and watch your bill. In Feb.

I ordered 4 cans of hairspray. Order and shipping email confirmations confirm this. However, I received only three. Luckily, the packing slip inside box stated 3 as well.

I contacted them via contact form on website and email a total of about 15 times before I had to dispute my credit card.

Customer Service acknowledged the discrepancy and stated on 3/2 a refund was issued for 1 can of $5.64.

About 3/9, nothing. I write, they assure me refunded. A week later, same. Another week...

same.

They finally just stopped responding so I was forced to dispute the charge for this amount having their email acknowledgement the bank is the one who returned my money.

I am just left with the feeling, this was intentional. Figure if one out of three don't look carefully or follow-up, great profit for them.

View full review

User's recommendation: Run!

Tammy D Jaq

Would not refund my money.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Short and sweet... They sent the wrong product and made me pay for return shipping. After a month, no refund. Tracking info said they received. I could not get customer service on the phone and voicemail was full. They just quit answering my emails. I had to open a dispute with PayPal and won. PayPal refunded me, not OTCstore.
View full review
Loss:
$172

Preferred solution: Apology

Resolved
Jerry E Byz

Resolved: Delivery date on my order. Order #176854

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have tried and tried to connect on the phone response was mail box is full Which means I'm being ignored secondly I tried to get information on opening an account and your system keeps rejecting me saying invalid password try new password and when I do it still get rejected. All I want is to be able to get a tracking number so I know when my order is coming
View full review

Preferred solution: Better Response For customer service support and taking action to keep customer updates to when your order will arrive ⁸ Upgrate your support system. Because you will lose customer confidence and money because people do not like being ignored.

User's recommendation: You need alot of patience with this company because they leave you in the dark with no communication

Aeson Mpu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

Sent the wrong supplement

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Sent the wrong supplement I ordered. Sent packets instead of the bag of Om Superfood Mushrooms. Got less of product compared to the bag.
View full review

User's recommendation: Not good

Anonymous
map-marker San Mateo, California

Delivery date on my order. Order #176854

You can't call them there voice mail box is always full you can't text them you never get an update when your delivery no service but they charge you even when you have zero merchandise. Sounds like a complete scam.

All you can do is call your credit card company and refuse to pay the charges. Be aware this company only wants to scam you and take your money.Up date I have just received my package shipment please keep in mind.

Let your customers know when your shipment is coming it will change everything from a zero point review to a 10.point review. It really makes a difference customer satisfaction is everything.

View full review

User's recommendation: I have just received my order but I was left not knowing when I it was coming the order was complete and I am now satisfied that my order was delivered today. My big suggestion is that you keep your customer informed an updated so you don't get horrible reviews by me not being updated and thinking the worst.The world is so full of scams these days

Zariya Wap
map-marker East Otto, New York

Extremely Doubtful

Was really pleased that they were not only the Best price but also came through as they stated...Delivered before Due and exactly as they said product would be...Thanks...5 star from me.
View full review

User's recommendation: Highly recommended

Anonymous
map-marker Berkeley, California

My refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ill ordered some Duke hair products, waiting for a tracking number and was told it was on the way then receive a letter saying I will be refunded which took too long for one product so I would like my refund sent back to my credit card as soon as possible and I wont be buying anything from them again very unprofessional, trying to get in contact with him never again
View full review

User's recommendation: Support the business

Tavaris M Lsk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Track my order

MyOTCstore - Track my order
I am trying to find my package. I ordered it earlier this week. It said it was supposed to arrive today but it havent. My order number is 137688
View full review

Preferred solution: Deliver product or service ordered

Tavaris M Lsk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker White Hall, Arkansas

Track my order

MyOTCstore - Track my order
MyOTCstore - Track my order - Image 2
I am trying to track my order, it said it was supposed to arrive today but it didnt. I have my order number it is located at the bottom I sent a picture of it
View full review
Anonymous
map-marker Columbia, South Carolina

Order shipped different from advertised.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered a item exactly as it was advertised but was sent a similar product by same company. Read their fine print as they state they can send a product not as advertised. I ended up paying shipping twice. Beware and do not order from this company.
View full review
Terrence W Xxc

Wrong item

I requested.10 tubes of Arm & Hammer Advance White Breath Freshening Toothpaste, Winter Mint, 6 Oz. Instead, I received 10 tubes of Fresh Breath toothpaste. The service was quick and professional, however I would like to return 9 tubes for the correct item. One tubes was opened for testing purposes TY
View full review

Preferred solution: Exchange for the right Item

Anonymous
map-marker Charlotte, North Carolina

Order never delivered

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Never received order and have never received a credit for merchandise that was never delivered. Horrible customer service you never speak to a representative.
View full review
Christie L Xkh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Product was on back order which I wasn’t made aware of

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
MyOTCstore - Product was on back order which I wasn’t made aware of
Original review May 07, 2022

I ordered Mielle hair vitamins on Monday, April 18th from this website because they were out of stock on the manufacturers website and I cant find them locally. I didnt receive the product until yesterday, Friday May 6th.

I called about a week after and was told they were on back-order. Dont you think this is something to make the customer aware of on the website or by e-mail. The csr said you should get them by the end of the week and it still took another whole week to receive.

Never again. I will just wait until the manufacturer is back in stock for however long that is before I order from these people again.

View full review
Loss:
$19
Cons:
  • Items not available as advertised
  • Customer service

Preferred solution: Full refund

User's recommendation: Don’t order from this company

E-commerce Talks

Art for Your Home Not Museums

Mar 7, 2022

Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.

David Afremov
David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

James N Zrt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

Have not received shipment

I have not received my shower to shower body powder whats the status of the shower to shower body powder
View full review

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Burlington, Wisconsin

Lost card

I'm sorry, i contacted the wrong department, I'm very pleased with my otc card, i love it! I lost it and need a replacement card, i am definitely not a pissed customer!
View full review
michael w Bta

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unresponsive

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
ordered an item and cancelled within ten minutes. shipped anyway. sent emails (2). no response, did chargeback on CC.i will not purchase from this company in the future
View full review
Loss:
$12

Preferred solution: RA and postage to return items and reverse charges on CC

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article