Resolved
AK A Cde

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Resolved: One Month and No Results

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Updated by user Jan 19, 2025

Company fixed the issue and I have been provided with full refund. Hi - Shortly after posting this review, they decided to refund me for the service they never provided.

It was pulling teeth and took more of my time than the $89 was worth, but they did finally do the right thing. I will still not be purchasing from them again!.

Original review Dec 28, 2024
I almost didn't order the test because of the bad reviews and I should have listened to them before ordering a month ago. I sent my test in over a month ago and still don't have the results.

They promise 3-5 days for results and the test has been at the lab for over 3 weeks. Their confusing 'ticket' system never gets me the responses I want, which is a refund of my order as they have not provided the promised results. They said the lab is having an issue and asked if I would like to retest.

It would have been nice if they had told me this two weeks ago! If they don't issue the refund this week, I will be disputing the charge on my credit card.
View full review
Loss:
$89
Pros:
  • Good when it works
Cons:
  • Should issue a refund
  • If they can not provide results

Preferred solution: Full refund

User's recommendation: Use a different company. They will take your money and not deliver the results.

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