Howard H Tvl

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| map-marker Snohomish, Washington

Lousy Products, lousy service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full I bought some EXPENSIVE drawer pulls from these jerks, when they arrived I gave one to my carpenter - he took it back to his shop where he *gasp* opened the package! He quickly found that he couldn't get his finger into the drawer pull. So I opened one of the other ones to confirm his findings - I couldn't get my finger into it either. So now I have two opened packages of useless brass thingamabobs and refuses to refund my money. Or rather, they want a 25% restocking fee on only the ones which haven't been opened - providing I send them back at my own expense. They seem to think it's perfectly reasonable for me to lose $75 because they're selling faulty products. I do not.
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Reason of review:
Poor customer service

Preferred solution: Full refund

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