Manufacturer: Myfax Category: Free Trials Clear all filters (8 of 8 reviews match)
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Registered jan 22/17.Went to use my account on jan 29/17 wasn't working said email and fax number invalid.Called my fax to find out why they said due to bad email patterns and they cut me off on jan 24/17 and was a 30 day trial.Found out that they where trying to bill my credit card 10 bucks for a trial peroid.Due to my payment takng 3 days to go throw to pay my credit card they got nothing.Never use these guys again
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1.0
#999658
MyFax is most definitely a SCAM. They offer a free trial but continue to charge your card long after. All cancellation attempts were frustrating and unsuccessful. 2+ hour long waits on the support number, support requests sent via website were ignored and yet like clockwork credit card would be charged with no email confirmation, no invoice. They have intentionally have made it VERY difficult to cancel. AWFUL service. STRONGLY RECOMMEND staying...
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1.0
I didn't like
  • Customer support
  • Customer service
  • Free trial hoops to cancel
#996530
I had the same experience as others: Signed up for a free trial, sent one fax and then noticed my account had been charged a fee for membership the next month. Fine - my mistake. But when I tried to cancel MyFax, we were told we could not cancel via email or online - only by CALLING them at a 1-866-#. Why? Are they hoping people will forget and they can get a few months out of you, before you finally get around to calling? They finally gave up...
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I see a lot of angry reviews on MyFax linked to cancellation and refund policies. Here is a story to the contrary: Signed up for MyFax With the sole purpose of taking advantage of their 30-day free trial since I had to get a fax across to the US where antique technologies in this category apparently still thrive along with paper cheques and non-chip credit cards. Increasingly a strange part of the world. I discovered much to my dissatisfaction...
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I signed up for the 30 trial as I had recently moved and needed fax service in my home office.I was never able to receive any faxes. I called in multiple times to find a resolution and they always told me that it was working fine. They would send test emails and those would come through as an email but no other customer was able to fax me. I had to find another fax service and quickly which I did. I then got a billing statement which I replied...
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1.0
#952476
*** WARNING! MYFAX IS DEFINITELY A SCAM! *** SEPT. 17, 2016 I SIGNED UP FOR THE "FREE 30 DAY TRIAL". I SENT 11 FAXES TO THE SAME NUMBER. ONLY 8 WENT THROUGH. *ALL 11 WERE TO COLONIAL LIFE (SOMEWHAT LIKE AFLAC) WHICH IS AN INTERNATIONAL CO. SO THE FAX # IS THROUGH A NETWORK. OF THE 8 SUCCESSFUL FAXES, ONLY ONE WAS 11 PAGES INCLUDING COVER. THE OTHER 7 WERE BETWEEN 3 AND 4 PAGES *WITH COVER*. OCT. 4, 2016 I WAS CHARGED $10. WHEN I...
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1.0
I didn't like
  • Everything they ripped me off

Yeah, right.Expect to spend a long time on the phone - and there is no option in their phone menu for anything related to cancellations of service. If you're lucky enough to reach a person, asking them to cancel your service does not result in your service being cancelled - they just say you will receive a confirmation of cancellation within 24 hours. Guess what? You have to call back a few times to get it to happen. What good is being able to...
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1.8
I didn't like
  • Misleading business practices
  • Support staff
  • Could not cancel free trial
#903645
The free trial is great, but they will make you jump through hoops to cancel.You can not do it online, or send in an email. You have to call in and talk to a call rep who will try everything he can do to keep your business. It is very frustrating. Also what is frustrating is that I have to use 100 words to write a review. All you need to know is the above, and then you can make an educated decision whether you want to use this service or not....
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