Silas Maj
map-marker Elk Grove, California

Stolen card

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My card was stolen along with my wallet from the casino Thursday evening. The company was very good at changing my card number and sending out a new one.

I am very pleased with receiving a new card with my current account balance.

I followed up with a police report, and it was approved. Furthermore, I'm so lucky to be with an excellent company.

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User's recommendation: Yes I highly recommend this card company I received excellent customer service.

Steven M Nqf

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Verified Reviewer

After I closed my card, I tried to pay, they did not allow me to pay online

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I told them to cancel my account. The payment was sent online a week early.

They charged me a $30 late fee. Go to any other bank, but not here.

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Loss:
$30
Pros:
  • Easy to grant credit
Cons:
  • Customer service department is worthless
  • Charge you illegal fees

Preferred solution: Apology

User's recommendation: Avoid this credit card at all costs

Christopher P Shh

Cancel card

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Immediately after I made the phone call, I was only on hold for about 10 minutes and then the objective of my call was completely taken care of. I appreciated the customer service and would recommend this card company as a credit building service to anybody.

I also feel that there are people out there who want to improve their credit as fast as they can. If that's the case, this is a good card for that.

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User's recommendation: Completely a credit building experience

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