New Reviewer

Given false information after paying for the gold service.

We recently purchased a car but before we did we paid £10 for the gold service car check with mycarcheck. The text message and subsequent paperwork sent to us both claimed that the car had no previous finance and so we went ahead and purchased the car. After 6 week we decided we wanted to change our car and looked to selling it. However we were then advised that the car still had two years finance outstanding by a company we were going to sell the car to. We called mycarcheck who first said it was because we only paid for the basic £2.99 package and that does not always show all the information. We told them that we paid for the premium package and had the text message and paperwork to prove it. They then said 'oh yes I can see that now, I cannot understand how it has happened because on the computer in front of me it clearly states that your car has outstanding finance' They then emailed a claim form that required information that was impossible to acquire due to data protection. For example the previous owners finance details etc. A guy from mycarcheck Phil Swift then began emailing giving us time limits to provide information or he was closing the case. Every email was condescending and practically a stage with which to demonstrate his level of articulation as opposed to being simple and straight forward. A tactic with which to intimidate is my guess as with most people it most certainly would because it makes the whole thing seem like it is 'not worth the hassle'. Phil Swift also had the cheek to look my partner up on a social networking site (not Facebook or Twitter) not realising that we received notification of his cyber visit (yes we have evidence of this too). Which we find offensive given the fact that we were the innocent party here! Basically all the claims this company make on there website is false and I do not advise you trust them. I am currently looking for an avenue with which to take this matter further!
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1 comment
#1250813

Wow same thing has happened to me with mycarcheck and Philip swift avoid mycarcheck

ID
#456176 Review #456176 is a subjective opinion of poster.
Location
Hull, England
New Reviewer

MYCARCHECK.COM are crooks they gave me wrong information and declined my claim as well

I did a car history check for the car that I bought on www.MYCARCHECK.com they gave me all clear with no negative history. Later it turned to be written off. As per MYCARCHECK service you are covered for loses that you incure if the information given was incorrect, I applied for claim, it was completely declined for me not signing off the reciept on there format instead of a plain paper. It doesnt matter if you use them or not, if in luck the car you buy may be clean, if not you wont get anything from MYCARCHECK
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ID
#202294 Review #202294 is a subjective opinion of poster.
Location
Brighton, England
Loss
$10000

About

Summary

MYCARCHECK provides car buyers with a special service that helps you to find out real value of the automobile you are going to buy. Sometimes a bargain seems too good to be true, and there is a necessity to see a vehicle's hidden past. MYCARCHECK performs checks that allow you to learn everything about the vehicle. You will know its correct mileage, make sure that it's not stolen or written off and there is no outstanding finance. Comprehensive car registration checks provided by MYCARCHECK can also answer questions about colour changes, accident damages and the year when the car was manufactured, that also can save you a lot of money when you buy a pre-owned automobile.

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