Update by user Sep 06, 2013
Pissed Consumer asked that I give an update to my problem...
We filed a complaint with the Business Consumer Alliance (BBB?) and several emails were sent to the company regarding our complaint.
There was no response and no attempt to make things right.
I'm truly amazed they're still in business. Again, if they had just apologized and treated us like customers, we wouldn't have a problem.
Original review posted by user Aug 06, 2013
We hired My Taco Man Catering to provide dinner for our 75 guests and confirmed 3 days beforehand to make sure we were all on the same page (address, gate code, multiple phone numbers, etc). On the day of service the company never showed up. What was supposed to be a relaxing and fun evening with our out of town guests turned into a mad dash to the local grocery store to get food for everyone. The day after we received an email telling us that their driver had been there, tried to call us, and we were expected to pay them before "further action" was taken. I can assure you that there were no phone calls from anyone (I have the phone logs to prove it). This was the morning of our wedding. We then received multiple phone calls from them demanding payment. A few days later my husband & I posted negative reviews on multiple review websites then received another email from the company asking to talk. They told us that their driver's phone died and he tried calling from a gas station. Incorrect. Again, we have all phone logs. They had the address, why their driver didn't show up still alludes me. After looking into their company, it turns out they have a habit of setting up contracts and then never showing up for the event (look at filtered reviews from that company that rhymes with help). If they had just apologized and owned up to making a mistake, I never would have posted any negative reviews. But the fact that they lied to us and demanded payment just really baffles me.