MY SAUNA STORE Reviews
1.8K CLAIMED LOSSES
3 TOTAL REVIEWS
Stoled money for sauna never recived
My sauna store has charged me in full for a 3 person sauna which was said to be shipped weeks ago. I have no shipping info of sauna, Jacob who was my sells rep will not answer my phone calls or emails. DO NOT ORDER FROM THEM....It all started out ok and I did check bbb they had coulple complaints but all were resolved so I gave them a shot my bad I am now out $1800...This is an entire month salary for me because I'm very ill and unable to work and was in need of a sauna very sad that people are this way. I just want my sauna or money back and would have no bad feelings towards Jacob at mysaunastore.com but with no contact leaves me to believe the worst.
CORRECTED THE PROBLEM
The item I purchased from My Sauna Store has been corrected. I have received the sauna I ordered. Please remove the complaint that I posted. Mike from My Sauna Store solved the problem as soon as he returned from vacation. I have the correct sauna and it is perfect. My Sauna Store is a good business to buy from. Perhaps I acted to quickly in posting my complaint I do know that the problem was solved in a timely manner and I am very satisfied with the results. Thank you mike and I will send customers your way. SEMPER FI Paul
Spirit Lake, Iowa
The wrong item was shipped
I purchased a 2 person indoor infared sauna from My Sauna Store. They shipped me a 2 person outdoor infared sauna. The company withdrew $975.00 from my bank within 24 hours to pay for the sauna I purchased. I waited and waited for my sauna to arrive, when it finally arrived it was the wrong one. The only way to contact this company is by a 1 800 number. I called and finally spoke to a man named Mike. Mike assured me that he would correct the problem and return my call before the close of business that day. Mike has never called me and I called many times and now they have blocked my telephone number. I can't contact anyone at the company now. I have sent several emails and they have never answered any of them. I served 24 years in the United States Marine Corps, I was getting this sauna to try and help with some of the pain you have after retiring from military service and then getting older. The company telephone numbers are 1-80*-968-**** or 1-88*-800-**** SEMPER FI Paul
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