MY SAUNA STORE
Stoled money for sauna never recived
My sauna store has charged me in full for a 3 person sauna which was said to be shipped weeks ago. I have no shipping info of sauna, Jacob who was my sells rep will not answer my phone calls or emails. DO NOT ORDER FROM THEM....It all started out ok and I did check bbb they had coulple complaints but all were resolved so I gave them a shot my bad I am now out $1800...This is an entire month salary for me because I'm very ill and unable to work and was in need of a sauna very sad that people are this way. I just want my sauna or money back and would have no bad feelings towards Jacob at mysaunastore.com but with no contact leaves me to believe the worst.
PAUL B Hou
Spirit Lake, Iowa
CORRECTED THE PROBLEM
The item I purchased from My Sauna Store has been corrected. I have received the sauna I ordered. Please remove the complaint that I posted. Mike from My Sauna Store solved the problem as soon as he returned from vacation. I have the correct sauna and it is perfect. My Sauna Store is a good business to buy from. Perhaps I acted to quickly in posting my complaint I do know that the problem was solved in a timely manner and I am very satisfied with the results. Thank you mike and I will send customers your way. SEMPER FI Paul
PAUL B Hou
The wrong item was shipped
I purchased a 2 person indoor infared sauna from My Sauna Store. They shipped me a 2 person outdoor infared sauna. The company withdrew $975.00 from my bank within 24 hours to pay for the sauna I purchased. I waited and waited for my sauna to arrive, when it finally arrived it was the wrong one. The only way to contact this company is by a 1 800 number. I called and finally spoke to a man named Mike. Mike assured me that he would correct the problem and return my call before the close of business that day. Mike has never called me and I called many times and now they have blocked my telephone number. I can't contact anyone at the company now. I have sent several emails and they have never answered any of them. I served 24 years in the United States Marine Corps, I was getting this sauna to try and help with some of the pain you have after retiring from military service and then getting older. The company telephone numbers are 1-80*-968-**** or 1-88*-800-**** SEMPER FI Paul
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MY SAUNA STORE