Update by user Oct 02, 2017
I have no issues with this company. This happened years ago. I have requested that this review be taken down off the internet numerous times.
Update by user Oct 02, 2017
Have requested pissedconsumer remove this review numerous times. Issues resolved. Poster.
Original review posted by user Aug 12, 2014
Terrible customer service, the lady who answers the phone called the sheriff on me because she said I threatened her by saying I was going to file a better business bureau report against them for not completing my repairs as our agreed. Left my home without ensuring my icemaker works properly which it does not and technician was not helpful or forthcoming when I asked him for the phone number to the owner who the technician said is responsible for my dishwasher not being installed on the day requested. When I called the customer service to complain. The lady hung up on me because I cussed when I was speaking to her and she said that I needed to act like an adult when I call her office. I think she needs a reality check personally and if she is the owner then she needs to grow a pair. Anyway, I waited almost 3 months and the only thing that my repairman has fixed completely is the door to the my microwave door that is attached to my range. They were contracted by my warranty company to repair my refrigerator and dishwasher as well. I personally believe the technician who is named Alex was in a rush to get off of work and hurried up and put on the part to my refrigerator and scurried out of my home so that his boss did not have time to contact him and tell him to perform the install as it was close to five o clock and the warranty company stated to me that the amount that the owner wanted was authorized. I know my warranty company is reputable so my complaint is not against them. It is against the lady who took my call and because I was irate in trying to explain all this nonsense hung up on me and called the police and accused me of threats when the only thing I said was you best not be hanging the phone on me or I am going to file a BBB complaint on you. Furthermore, I do not even have an address on my invoice so what the *** was she afraid of? Give me a break lady, you need to grow up and get with the program, I am sure there has been a time in your life when you were upset and cursed. By the way the Sheriff told me I had every right to be upset. Alex the technician needs to be retrained, you do not tell a customer that the number is on the van when a customer asks for the number to call the owner. C'mon people get with it, if that had been you lady, or you Alex you know *** well you would be pissed if some person came onto your property that you paid for a service and you did not receive it. My icemaker still does not work and my dishwasher is uninstalled. I have been authorized by my warranty company to find whoever I wish including home depot, Lowes, sears, and they will pay whatever price is necessary to install my dishwasher and they refunded me the 60 dollar deductible that I paid out to your company. Vincent Farnsworth work order 475****