My Place Hotels
My Place Hotels Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
My Place Hotels reviews show a 2.7 star rating from 2 reviews, with consumers mostly neutral and a 50/50 split between positive and unfavorable. Reviewers note good location and diversity of services but report a high price level.
Key Takeaways for Future Customers
- Check charges and confirmation emails to avoid billing errors.
- Expect higher price level compared with alternatives.
- Location and room variety are commonly praised.
Negative Feedback / Risk Areas
- Recurring customer complaints about unexpected charges and deposit disputes.
- Allegations of poor staff conduct and theft or dishonesty.
- Reservation mistakes and slow refunds affect customer service and billing.
Positive Feedback
Some guests call it a great place, report items returned, and praise location and service value for certain stays.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
My Place Hotels reviews show a 2.7 star rating from 2 reviews, with consumers mostly neutral and a 50/50 split between positive and unfavorable. Reviewers note good location and diversity of services but report a high price level.
Key Takeaways for Future Customers
- Check charges and confirmation emails to avoid billing errors.
- Expect higher price level compared with alternatives.
- Location and room variety are commonly praised.
Negative Feedback / Risk Areas
- Recurring customer complaints about unexpected charges and deposit disputes.
- Allegations of poor staff conduct and theft or dishonesty.
- Reservation mistakes and slow refunds affect customer service and billing.
Positive Feedback
Some guests call it a great place, report items returned, and praise location and service value for certain stays.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Salt Lake City, Utah
Their management is the worst I've ever seen they even talk Spanish so that I wouldn't understand what they said the manager said I could get my deposit back if I clean the sheets
- Deposit was not returned after cleaning due to a cited room issue.
- Charged $200 instead of $100 and noted rude treatment.
I was told after I cleaned my sheets that I could get my deposit back, and the lady didn't give it back to me. After she decided there was something else wrong with the room, she wouldn't get my deposit back, and she spoke Spanish, so I didn't understand her.
I got the sheets clean that she asked for, and then it was something else. Plus, she charged me $200 when it stated on the website it's only $100. I've been on the phone with booking.com, and they have been amazing with me, but the place needs to get new management because they can't make up their mind what they're doing. That is the most rude I've ever had anybody treat me, and they accused me of knowing what certain smoke smells like when I am on oxygen.
It was embarrassing that she said that in front of other customers.
She also said she was the owner and that there's nobody above her there, which I have a hard time believing. I've stayed in very many hotels and never had any problems at any hotel I've been at.
Preferred solution: Full refund
User's recommendation: I will never stay at that Hotel again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Resolved: 469328****
Company fixed the issue and I have been provided with full refund. Sent money back to account.
I did not stay at this hotel, and they charged me $98.79. I don't know how they got my card #. I've never been to this state.
Preferred solution: Full refund
Las Vegas, Nevada
No comment
Abuse by staff on Sunday 12 OCT 25; time @ 0630 MST - 10:30 MST
Threatened with arrest.
Told no refund.
End
Cavalier, North Dakota
Left something at Watertown, SD My Place
Item was found, no issues. Great place to stay, don't know when I will be back again. We always stopped on our way through to Mayo clinic but my husband has passed
User's recommendation: Great place
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Houston, Texas
Wrong reservation and charges
- Reservation shows Dec 17 instead of Dec 18.
- Charged for the 17th and paid for the 18th at check-in; asks for refund of the 17th; receipts available.
Hello,
I'm a frequent customer who normally is very happy with the level of service you provide. I called and spoke with a person Dec 17th @ 11:45 am to reserve a room for Dec 18th.
Whoever took down the reservation must have written it wrong bc she reserved the room for the 17th. I did not check the confirmation email, normally there's never any problem. If you check the records, I ALWAYS stay on a Wed night and check out on Thursday. My wife heard me make the reservation for the 18th.
So Ive been charged for a stay on the 17th and was not there. I also paid for my stay on the 18th when I checked in. I have receipts and emails for everything.
WOULD YOU PLEASE REFUND THE CHARGE FOR THE 17th??
Like I said, I am a frequent customer and would really appreciate your help with this matter. Thank you,
Robert Camp
832-407-****
User's recommendation: Maybe more focus?
Unhappy experience
- Guest left two pairs of earrings in Bend on 10/23 (mine and sister's).
- Front desk said items not found; manager on vacation; no callback.
I stayed at the my place in Bend on 10/23 and left two pairs of earrings one was mine and one was my sisters. I called the hotel after I realized they had been left.
I was told by the front desk they were not found. I requested to speak with the manager and was told they were on vacation.
No offer for a call back. Just beware the staff here are dishonest and thieves
User's recommendation: Don’t leave anything in your room staff are thieves
Companies Similar to My Place Hotels
WoodSpring Suites
“We paid for our room this morning we came back this afternoon to get our key but there is no one here at...“
Red Lion Hotels
“I got a hot tub room. I was called while the tub was filling halfway up. We got a call from the front...“
Extended Stay America
“I had a reservation booked thru the American cancer society to check in Thursday and check out Friday. I...“
InTown Suites
“Manager just came to my door accusing me of denying housekeeping today. No one to my knowledge came to...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Thank you for providing feedback from your recent stay. We apologize for your experience at the Hotel.
To ensure your feedback is addressed appropriately, please reach out to our Guest Relations team at 855-200-**** X 4 Monday-Friday from 8am-5pm central or guestrelations@***.com. Thank you, My Place Guest Relations