Kathleen S Gfl

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Verified Reviewer

Dora Luxe is a scam and not a reputable company

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Updated by user May 21, 2022

Only received 70% of purchase price when they say the stand behind the quality of their products, REALLY!!!!!

Original review May 21, 2022
Purchased a Dora Luxe Bra on line. It was the Embraced-Adjustable Chest Brace Support Multifunctional Bra.

The cost was $26.95 plus $4.99 shipping. I ordered a size "7" which allegedly fits 42D, 42DD, 44B/C. I should have know that NO bra can fit 4 separate sizes and fit my size a 42D comfortably. Even though one of the sizes it allegedly fits is a DD which would be a larger cup size then mine.

The bra smashed my breasts. The cup was way to small. The fabric and construction of the bra was of very poor quality. I made contact with Dora Luxe asking to send the bra back with shipping at my expense for a full refund of the purchase price.

Customer Support told me that they would NOT give me a full refund unless there was a manufactures defect. The defect was that the bra received was not a bra that indicated it would fit a 42D size. Customer Support said that was not a defect and offed me 20% of the price paid for the bra without consideration for shipping costs. I indicated how can you only offer 20% refund.

Any other online store to include Amazon provides a full refund if the garment does not fit and I was agreeing to send back the unused garment at my expense. Customer Support said that if I accepted the 20% I would not have to send back the garment (what good would the garment do me) That shows you that the garment has little to no value so they must have paid the manufacturer pennies on the the dollar to purchase it. When I said I want 100% refund they offered 40%.

Again when I said I wanted 100% of the price paid they said they would offer 70% and I would not have to return the garment. In 75 years I have never had a company negotiate what they would pay for a return as it has always been 100% of the purchase price, but I would have to pay the shipping to my home and then back to the company as shipping charges were not part of the refund which is OK with me, but they did not want the garment nor would they agree to return my purchase price.
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Loss:
$13
Cons:
  • Not reputable

Preferred solution: Full refund

User's recommendation: DO NOT BUY FROM THIS COMPANY, POOR QUALITY, NO REASONABLE RETURN POLICY.

Anonymous
map-marker Bethel, Ohio

Bad customer service

I sent multiple emails with no reply . I got my order almost a month and half later only to find it not what was detailed of product dress romper .

It was said to have pockets it did not it said it was to have short it did not . End result never buy from this company .

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User's recommendation: Don’t waste your money

New n Ato

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Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

All in all the clothing is super cute!

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My Luxe Official - All in all the clothing is super cute!
My Luxe Official - All in all the clothing is super cute! - Image 2

Actually I really like the clothing! The quality is decent for the price.

I emailed regarding my order and got a response within 2 days

The fit is perfect tho! Im happy with it

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Pros:
  • Cute styles
  • Stretchy fabric
Cons:
  • Slow shipping

User's recommendation: Shipping takes some time but the clothing is cute!

Aniyah A Ptj

I never got my order

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I ordered off of Instagram and y'all basically just stole my money, I never get no email to when it's coming or nothing! I emailed y'all and I never got a response. This is so disappointing

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Loss:
$32

Preferred solution: Apology

User's recommendation: It’s a scam

1 comment
Guest

Definitely a scam! I placed an order for a few items the beginning of October and still don’t have anything!

Anonymous
map-marker London, England

Not satisfied with their product

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Someone from my Luxe official messaged me in Instagram regarding an ambassador offer saying that I will have a 20% off on my first purchase and right after ordering, I will have my own personal discount code with a 15% off for my followers. They stated that for every 5 sales my code gets used, I will earn a $100 worth of free clothing and earn 10% commission.

Unfortunately, they made me believed. The ambassador scout keeps on making a follow up message. She really wanted me to order. At first, I was a bit hesitant if I can really earn on this ambassador program.

So I waited for my pay day, set a budget for my purchase hoping that I can earn extra income on this offer. 3 weeks after I placed my order, I received the item, but I was so disappointed! I got the wrong item. I texted the ambassador scout who offered me this ambassador program but she just read my messages, no response.

I keep on texting her but she already ignored my messages. I have left with no choice, I wear the item and post it on Instagram with the code. I know I have a big number of followers and I know that some of my friends used my code but I don't even earn a single cent from their program. Beware!

If someone from this company contact you on Instagram, delete or block those people. Don't waste your time and money on this company. They only want sales.Their products are only good in pictures but in reality, it is made up of cheap and low quality materials and they sell it at high price. Too expensive.

Some of their items also as I investigated are from pink boutique or from other stores, even some of the pictures on their page are taken from other pages or stores. My luxe official is a scam.

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User's recommendation: Don't get fooled with this company.

1 comment
Guest

Thanks

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