My Loan Care
My Loan Care Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
My Loan Care has 2.5 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Avoid like the plague.".
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
A check for 301.47 was lost in 2021.
I sent in a form to get another check reissues in February 2024. I wanted to check on the status of this new check
Trying to pay my mortgage!
You make it impossible to talk to anyone your computer system is completely insane. Your phone robot hangs up on you too
Manchester, New Hampshire
Unable to pay loan. Accruing late fees from mortgage as a result.
The site has been down for a week. I am unable to pay my mortgage as a result.
It is impossible to get through to a human on the telephone, as the automated system is a mess and will hang up on you if you do not give it the information it wants.
When you finally DO get through to a human, they will simply say "Oh, you want another department. Let me connect you to them.", and you are back in the automated nightmare.
I cannot recommend doing business with this company.
User's recommendation: Avoid like the plague.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Concern of multiple payments
I made multiple attempts to make a payment this morning and each time I received a message stating that Loancare was unable to process at this time, try again. Hours later I received an email notifying me that my payment is now scheduled.
I am worried that multiple attempts to make a single payment resulted in multiple payments.
I have made many attempts at contacting Loancare, however I get more messages telling me that the systems are down and customer service agents can't speak with customers at this time.
Seems like a huge misstep for such a large company. Hopefully this gets resolved positively.
Preferred solution: A response from the company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Payment
When i tried to make my payment it sent me 2 scheduled payment emails so I went back in and cancelled one and it shows none are scheduled now can someone confirm that there is no payment going to come out before i reschedule
Preferred solution: an answer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
Payment
Late payment because I changed my work place I was trying to make a payment online and the the system dont allow me to do it
Austin, Texas
CANT GET AHOLD OF ANYONE
I made a payment and the error msg popped up saying something went wrong. This happened 3 times.
Then, I receive an email saying I scheduled 3 payments. I was never given a confirmation number. The last time I attempted to make a payment, it just showed a payment had been scheduled. I cancelled the payment because I wasn't sure how many times I will be charged.
NO ONE IS ANSWERING THE PHONES AT ANY NUMBER LISTED SO I CAN CHECK !!
This new website needs a lot of attention. First, a confirmation would be nice and 2nd, someone answering the phones
Redmond, Washington
Can’t get ahold of anyone
I cannot reach this company for anything through email, by phone, through the website. This is pathetic zero stars I wish banks would stop giving mortgages over to this place
Albany, Georgia
Mortgage payment
I dont understand why you dont pull the whole amount before or on the 1st now you say you didnt receive june payment it was pulled from my account then you say I $369 behind what is the problem why do we have to talk to 20 different people in order to get things straightened out
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Same!