Anonymous
map-marker Storrs, Connecticut

Can't delete account

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At Home Depot, I was asked to put in my email - I did thinking it was for the digital receipt that home depot often does but it signed me up for a back up with Key Hero. I have tried to delete the account and key info for weeks now and they say they opened a ticket but for some reason they have not deleted it.

I have called many times over a 3 week period and don't understand why they won't delete the account.

This is a huge problem with this company - I recommend not using them ever. If they have this much trouble deleting an account, they are not set up to protect your info.

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Hev T

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Verified Reviewer
| map-marker Carlisle, England

Avoid this company

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These are not heroes in any way. The first call was cancelled due to an office audit which we know audits are planned.

Lewis said and agreed with this statement. The 2nd visit went to a CA, not an LA postcode, so he wouldn't travel the 40 minutes to the correct address. Three days later, they arrived to tell me it wasn't the keys, which we knew; they were booked for an immobiliser job. Was offered a 50 pounds back, but Ini put this through anyway.

Lewis's manager offered another 20. I accepted this in good faith. Now, I'm offered a refund apart from the call-out fee. No, it's not my fault you came for the wrong job.

AVOID at all costs; they don't care, they just want your hard-earned money. They have no customer service skills.

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Loss:
$330
Cons:
  • No money back

Preferred solution: Full refund

User's recommendation: Avoid at all costs

Anonymous
map-marker Boise, Idaho

Keys at lowes heidleberg pa

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I walked into Lowes to copy some keys. When I saw your kiosk, I thought that meant that they werent making keys there anymore at the store, but just with your automated device.

So I used it to make three keys for the same door .

When I got back, I was very discouraged to find out that not one of them worked.

Hopefully whatever digital record I have with you will be enough for a refund.

The clerk at the sales desk would not offer me a piece of paper for that sell since it was processed through the machine.

Thank you so much for your support! Its a great idea to have that sort of thing automated, but it certainly didnt work for me on the first try.

What is your advice?

Much thanks

annie z

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User's recommendation: iskip the key kiosk and go somewhere where a human cuts keys and assists with duds. key hero has too many steps to a refund and puts the onus on the customer. i’m not enjoying my experience with this company

DONALD R Vgl

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Verified Reviewer
| map-marker West Leisenring, Pennsylvania

Key hero complaint

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Your service is a great idea. However, Ive tried it twice and neither key worked.

The first time I figured it was just a flucke and wasn't worth my time to request a refund.

Twice is irritating and I want refunded. You've got a problem.

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Brian B Uuu

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Verified Reviewer

Bad key

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Made a bad key made up for it with replacement A++++ gave me a code to get a new minute key and replacement worked perfectly

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Preferred solution: Full refund

Anonymous
map-marker Marietta, Georgia

Bad keys

I had 6 keys made on 9/8/2023 at 9:50am costing me $25.68 at Lowes in Austell GA. Not one key works.

I have used this service before at have never had a problem.

I would like a total refund or correct keys made. I have a picture of the bank transaction but was not given a receipt.

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Leandro F Bwm

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Verified Reviewer
| map-marker Carlsbad, California

Keys did not work

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Hello

I bought 4 keys at a Lowe's that offered your machines, but when I got home they did not work. I don't recall the exact amount but was something like $14.

How do I get my money back?I followed the instructions and it was a waste of time and money. Thank you

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Loss:
$14
Pros:
  • Convenience
Cons:
  • Reliability keys do not work properly

Preferred solution: Full refund

User's recommendation: Try elsewhere or be prepared they may not work for you too

Rehana Yhq

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Verified Reviewer
| map-marker Chicago, Illinois

Key not working

My KeyHero - Key not working

New key opens but can not be removed from key hole.

Need lock Smith service paid and refund.

IChang

612-229-**** d use

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User's recommendation: Use when lock Smith is present

Anonymous
map-marker Opelika, Alabama

Doesn't work

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Made 10 keys from digital copies, all 10 didn't work. Wastes $50+ on the key copies.

Money down the drain. Never use again.

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User's recommendation: Scam, should have read all the bad reviews first

Anonymous
map-marker Concord, North Carolina

Your machine made the wrong keys for 2 days I'm a row you owe me 20 dollars

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Had keys made 2 days in row and they were cut wrong due to machine making longer keys and was not an exact match

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