Anonymous
map-marker Marietta, Georgia

Bad keys

I had 6 keys made on 9/8/2023 at 9:50am costing me $25.68 at Lowes in Austell GA. Not one key works. I have used this service before at have never had a problem. I would like a total refund or correct keys made. I have a picture of the bank transaction but was not given a receipt.
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Anonymous
map-marker Boise, Idaho

Keys at lowes heidleberg pa

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I walked into Lowes to copy some keys. When I saw your kiosk, I thought that meant that they werent making keys there anymore at the store, but just with your automated device. So I used it to make three keys for the same door . When I got back, I was very discouraged to find out that not one of them worked. Hopefully whatever digital record I have with you will be enough for a refund. The clerk at the sales desk would not offer me a piece of paper for that sell since it was processed through the machine. Thank you so much for your support! Its a great idea to have that sort of thing automated, but it certainly didnt work for me on the first try. What is your advice? Much thanks annie z
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User's recommendation: iskip the key kiosk and go somewhere where a human cuts keys and assists with duds. key hero has too many steps to a refund and puts the onus on the customer. i’m not enjoying my experience with this company

DONALD R Vgl

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Verified Reviewer
| map-marker West Leisenring, Pennsylvania

Key hero complaint

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Your service is a great idea. However, Ive tried it twice and neither key worked. The first time I figured it was just a flucke and wasn't worth my time to request a refund. Twice is irritating and I want refunded. You've got a problem.
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Brian B Uuu

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Verified Reviewer

Bad key

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Made a bad key made up for it with replacement A++++ gave me a code to get a new minute key and replacement worked perfectly
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Preferred solution: Full refund

Leandro F Bwm

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Verified Reviewer
| map-marker Carlsbad, California

Keys did not work

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Hello I bought 4 keys at a Lowe's that offered your machines, but when I got home they did not work. I don't recall the exact amount but was something like $14. How do I get my money back?I followed the instructions and it was a waste of time and money. Thank you
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Loss:
$14
Pros:
  • Convenience
Cons:
  • Reliability keys do not work properly

Preferred solution: Full refund

User's recommendation: Try elsewhere or be prepared they may not work for you too

Rehana Yhq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Key not working

My KeyHero - Key not working
New key opens but can not be removed from key hole. Need lock Smith service paid and refund. IChang 612-229-**** d use
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User's recommendation: Use when lock Smith is present

Anonymous
map-marker Opelika, Alabama

Doesn't work

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Made 10 keys from digital copies, all 10 didn't work. Wastes $50+ on the key copies. Money down the drain. Never use again.
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User's recommendation: Scam, should have read all the bad reviews first

Anonymous
map-marker Concord, North Carolina

Your machine made the wrong keys for 2 days I'm a row you owe me 20 dollars

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Had keys made 2 days in row and they were cut wrong due to machine making longer keys and was not an exact match
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