Manufacturer: My Family Mobile Category: Phone Services Clear all filters (17 of 17 reviews match)
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Our straight talk phone broke.GOT NEW 1 FROM WAL-MART. CALLED TO ACTIVATE WAS TOLD IT WAS NOT STRAIGHT TALK PHONE WOULD SEND A SIM CARD IN 2 DAYS. TOOK 5 DAYS TO RECEIVE. IT WAS THE WRONG SIZE CARD. CUSTOMER SERVICE SAID OOP!! WE MAIL YOU ANOTHER OTHER WILL TAKE 5 DAYS...
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Product
My Family Mobile Mobile Phone Service
I liked
  • Worse so called prepaid company
I didn't like
  • Reliability
  • I did not like customer service
#1050830
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Switching Family Mobile to Tracfone management was one of the worst ideas in the history of bad ideas. The most charitable thing I can say is that Tracfone was clearly not prepared for the switch. The new website has been both difficult to use (simply logging in is now...
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1.8
Product
My Family Mobile Mobile Phone Service
I liked
  • I had no problems until they switched to tracfone management
I didn't like
  • Customer service
#1050740
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I have been a customer of Family Mobile for 3 years. I had 3 lines with them. Found out that they were leaving T-mobile and converting to Trac-Phone. Went to T-Mobile direct and signed up got 3 sim cards. 2 of the 3 phones worked fine the 3rd is suddenly locked. 3 days...
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1.0
Product
My Family Mobile Mobile Phone Service
#1049762
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My Family Mobile Mobile Phone Service Review

#1009580
1.3
They charged my card but they didn't give me the service. First day , I spent 1 hour on the phone they told it was an error from their end 24 hours and they will return the money. After 24 hours, another hour spent explaining but this time they told me 1 to 3 business days... liars and thieves.... Haikel m
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My Family Mobile Mobile Phone Service Review

#936216
Worst cell company ever!!! The service is horrible, they raise your bill by a nickel every so often without taxes being increased, and whenyou switch services they charge you for 2 months. Way to get over on the working man!!!
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My Family Mobile Mobile Phone Service Review

#910950
Family Mobile refered me to credit request to request credit for services not provided that was paid for now for months of interupted service being forced to file a consumer complaint with the BBB
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This has been a nightmare!!! First of all, we were to have two phones on one account, BUT got separate bills plus a mystery account number with some imaginary number on it. Several conversations with customer service, I thought it was straightened out BUT guess what???...
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Anonymous
Anonymous

Not a word

1.6
Product
My Family Mobile Mobile Phone Service
#1036534
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Was with Family mobile for few years and never had any issue as to connectivity, calls dropping but, some places I couldn't get reception. I was on a prepaid month to month plan. So, I switched to a company and now get reception in the buildings I couldn't so, I'm...
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1.8
Product
My Family Mobile Mobile Phone Service
I didn't like
  • Worse so called prepaid company
#992776
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I would like this issue resolved because I know that expect to have a bill paid on time every month and I would like to be able to be in my home and make a phone call without having so go out of my home to do it. They need to allow us to get access to T-Mobile towers...
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1.6
Product
My Family Mobile Mobile Phone Service
#929390
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Three months ago my husband purchased a new phone and called to have it activated.Instead of activating it (we already had a service plan and line) they opened up a new account. I found out about it when I was texted with the bill. I called up and spent about two hours...
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1.9
Product
My Family Mobile Mobile Phone Service
I liked
  • I never had any problems until about a couple of months ago
I didn't like
  • Pathetic family mobile service and payment servicing
  • Overseas customer service
  • Customer service
#918815
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I read and found out why my service is so slow between 4:30 - 9:00 pm, T Mobile reduces your connection speed of Family mobile between peak hours, that allows regular T Mobile customers uninterrupted fast service during that time at the expense of family Mobile...
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1.5
Product
My Family Mobile Mobile Phone Service
I didn't like
  • Reduced speeds by t mobil
#911088
Reply to reviews
I have only delt with this company for 3 months now and I am canceling my service.The first mth my bill was $60 for one line of service I thought my bill was high but figured it was just a pro-rated bill. The the 2nd mth my bill jumped to $92. I called and they stated...
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1.3
Product
My Family Mobile Mobile Phone Service
#909618
Reply to reviews
The only other option is to send a written letter to Family Mobile. They are scamming people with their advertisement and you can't speak to a live person to straighten this mess out. DO NOT USE THIS PHONE SERVICE. If you pay the amount they are scamming from you...
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1.0
Product
My Family Mobile Mobile Phone Service
I didn't like
  • Customer service
  • Family mobile
  • Pathetic family mobile service and payment servicing
#853418
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