Other Product Review
Spent 4 hours today on the phone with there poor speeking English employees . this company needs to only have america's speaking employees
Reason of review
Poor customer service
Chino My Family Medical Group
they have doctors listed on their website, you go to their offices to see a DOCTOR??? but your appointment is with a NURSE Desiree Bonomo, PAC,( Physician Assistant certified) AN RN Scott Sen Sok,PAC ( Physician Assistant certified) AN RN do you every say i need to see a NURSE you want to see a doctor take a look at their web site have you ever seen those doctors ,some of you maybe once and when you ask for your doctor you are told he is no longer with us ,so you get a PAC (RN) ,think about it would like a mechanic assistant to fix your car or your MECHANIC. an assistant can change your oil and tires he can not fix the rest of your car without a mechanic . they should ID themselves as PAC ,wear badges so the patient knows what he or she is getting I ask Scot sen sof if he was a specialist or a general practitioner he said he was a general practitioner i assume he was a doctor he wanted to blood work on my son before he would do an acne prescription refill I am a father and the answer to the question was NO he kept on insisting saying that he would not refill the prescription after 5 refill until i OK the blood work an even after i said no he kept on talking to my son a minor about the blood work?? they will not renew your prescription until you do a co pay not even temporary even if your appointment is in two weeks you can never speak to your doctor if PPO (doctor) HMO (PAC) directly always the ASSistance of the coordinator who will hang up on you ,need it right away they return your call at the end of the day Miss Lisa in charge chief administrator will not treat you any different then you will see the culture comes from the top very unprofessional,no empathy nor etiquette. You wonder why would someone pay so much money on a medical center for profit an have a them run it into the ............the medical center is for profit not for care I know understand why THEY DO NOT CARE!
Los Angeles, California
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