My Eyelab
My Eyelab Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.3 star rating from 1 review; consumers are mostly dissatisfied and one recommendation says Stay FAR farrrrr AWAY!
Positive Feedback
Reviewers note a diversity of products and services available, though value is questioned given the high price level.
Negative Feedback / Risk Areas
- My Eyelab customer complaints center on poor customer service and lack of follow-up.
- Long delays, wrong prescriptions, defective lenses, and issues with refunds and exchanges are reported.
- Frequent management turnover and no consistent in-store medical oversight were mentioned.
Key Takeaways for Future Customers
- Read My Eyelab reviews first and confirm refund and exchange policies in writing.
- Document orders and communications and consider alternatives if timely care is required.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.3 star rating from 1 review; consumers are mostly dissatisfied and one recommendation says Stay FAR farrrrr AWAY!
Positive Feedback
Reviewers note a diversity of products and services available, though value is questioned given the high price level.
Negative Feedback / Risk Areas
- My Eyelab customer complaints center on poor customer service and lack of follow-up.
- Long delays, wrong prescriptions, defective lenses, and issues with refunds and exchanges are reported.
- Frequent management turnover and no consistent in-store medical oversight were mentioned.
Key Takeaways for Future Customers
- Read My Eyelab reviews first and confirm refund and exchange policies in writing.
- Document orders and communications and consider alternatives if timely care is required.
Media from reviews
Turn one complaint into a collective action
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Verified Reviewer |
Jacksonville, Florida
Absolutely HORRIBLE Customer Service and Craftsmanship
- - Ordered glasses and contacts Sep 22, 2022 for $723; as of Apr 26 2023, no wearables, multiple managers, wrong prescription, contacts stuck for weeks.
I wouldn't even give 1 if I didn't HAVE to!
Initially had my 1st eye exam and order glasses and contacts~ September 22nd 2022 to the tune of $723.00its now APRIL 26th 2023, and I STILL do NOT have wearable Glasses nor ANY CONTACTS!!
The store in Jax Fl has been through 4 yes FOUR General Managers in this time and the overseas phone answerers don't understand nor care that I cannot see & am out a lot of $$ & tell me that my case has been escalated, and I will get a call back. It has been almost 8 months, I still have NOT received a call!!! Or the proper PRESCRIPTION (the contacts they gave me at my appointment were and are the WRONG prescription) actually were STUCK TO MY EYES for FIVE WEEKS and when I demanded they (the machines bcuz there's NO doctor, RN, Nor anyone else certified to work on my EYES), check, all of a sudden I have CATARACT in BOTH eyes & the machine will not continue!
Following their bogus cataract's story, their ONLY employee that has been there since day 1 of my misery actually advised I go file a small claims suit because they will not do ANYTHING for me & I'm not the only 1!
Also, my progressive, transition lenses had started PEELING, prior to the arm twisting off and leaving me once again with NOTHING to wear so as I can see, and they were clearly paid for!!
The list goes on and on I just want what is rightfully mine, and I just keep getting kicked in the face by this place!!i
- Every single thing
Preferred solution: Full refund
User's recommendation: Stay FAR farrrrr AWAY!!
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