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Very disappointed!!!

I have tried to make an appointment for an oil change. No one ever picks up the phone in the service department. I left two different messages also went online and made an appointment. I never received a call back nor an appointment. This dealership was so much better when owned by Bones Toyota. Customer Service really stinks.

User's recommendation: I would not recommend anyone to this dealership.

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ID
#2529736 Review #2529736 is a subjective opinion of poster.
Cons
  • No way to make an appointment
  • No communication with a live person

2020 TUNDRA HAS STEERING WAY OUT OF ALIGHNMENT

My Discovery Toyota - 2020 TUNDRA HAS STEERING WAY OUT OF ALIGHNMENT
My Discovery Toyota - 2020 TUNDRA HAS STEERING WAY OUT OF ALIGHNMENT
My Discovery Toyota - 2020 TUNDRA HAS STEERING WAY OUT OF ALIGHNMENT
My Discovery Toyota - 2020 TUNDRA HAS STEERING WAY OUT OF ALIGHNMENT
Didn't have a tundra I liked so they got one from another dealer and delivered it to me 6-15,2020, got 100 yards down the road and when I straighten the steering wheel truck turned right into other lane, steering wheel was off to the left 1/4 in at base and 1 inch center of wheel at top hand hold 12 o'clock position. Quality Control from Toyota was bad,but dealer didn't pick up on it and delivered messed up.Called salesman and he said he would get his service dept to arrange apt at my local dealer,didnt do squat,so I went to Hall Toyota and they corrected the steering issue,piss poor service from the selling dealer in Roanoke Rapids nc.

User's recommendation: find a reputable dealer that friends have used.

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ID
#1995041 Review #1995041 is a subjective opinion of poster.
Product
2020 Toyota Tundra Car
Pros
  • Worked to find me a truck
Cons
  • No follow up on warranty issue from day 1
Preferred solution
Apology

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