My Alarm Center
My Alarm Center Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
My Alarm Center has 3.0 star rating based on 3 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: I have been a long-time customer.
Cons: Terrible service since their merger.Recent recommendations regarding this business are as follows: "Find someone else", "Find another company".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
My Alarm Center has 3.0 star rating based on 3 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: I have been a long-time customer.
Cons: Terrible service since their merger.Recent recommendations regarding this business are as follows: "Find someone else", "Find another company".
Review authors value the most Billing Practices and Exchange, Refund and Cancellation Policy. Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is medium according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Terrible service since the merger
They reached out and fixed the service issue.
I have had My Alarm Center for decades and am seriously considering quitting. Since the merger service has been terrible.
Almost impossible to get thru by phone. When I do get thru (after 5 calls) the service appointment is not set up. 3 calls after that I find out the service ticket was sent to a vendor I specifically said I did not want. They are terrible, terrible, terrible.
Also had problems with setting up a vacation notice.
I am looking elsewhere. So should you.
- I have been a long-time customer
- Terrible service since their merger
Preferred solution: Them to dramatically improve their service
User's recommendation: Find someone else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They have outsourced their business so getting customer service is now a joke
Cant get sensors installed after being a loyal customer for twenty one years , no one knows whats going on with this company anymore so dont waste your money find another company
Preferred solution: Deliver product or service ordered
User's recommendation: Find another company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
After recently announced merger service went way downhill
I sometimes set off my smoke alarm. When that had happened, I have gotten an almost immediate call from the call center to see if I am all right.
Received a notice that the company merged with another recently and wondered how that would affect service. Had another smoke alarm today. NO RESPONSE from the company. I am seriously considering cancelling.
I called to let the company know the alarm was false, but it was all handled electronically.
No opportunity to speak with a human. After that I was given the option to speak to an operator - but no one ever came on.
It looks like the company has gotten rid of humans in favor or electronics. I have been a customer for years but that it not the type of system I am willing to pay for.
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