My 1st Years Reviews
My 1st Years Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
My 1st Years has a 1.0 star rating from 1 review with a 100% unfavorable distribution; consumers report personalized goods but pervasive late delivery, awful customer service, and a high price level.
Positive Feedback
Customers note the appeal of personalized goods and product customization quality.
Negative Feedback / Risk Areas
- Repeated late delivery and carrier failures mentioned in My 1st Years reviews.
- Unhelpful customer service offering store credit instead of refunds, a key My 1st Years customer complaints point.
- High price level with limited recourse when orders miss important dates.
Key Takeaways for Future Customers
- Expect personalized items but plan for possible delivery delays and verify shipping options.
- Be prepared to request refunds early and confirm refund policies, as refunds may be issued as store credit.
- Consider alternatives if timing and customer service responsiveness are critical.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
My 1st Years has a 1.0 star rating from 1 review with a 100% unfavorable distribution; consumers report personalized goods but pervasive late delivery, awful customer service, and a high price level.
Positive Feedback
Customers note the appeal of personalized goods and product customization quality.
Negative Feedback / Risk Areas
- Repeated late delivery and carrier failures mentioned in My 1st Years reviews.
- Unhelpful customer service offering store credit instead of refunds, a key My 1st Years customer complaints point.
- High price level with limited recourse when orders miss important dates.
Key Takeaways for Future Customers
- Expect personalized items but plan for possible delivery delays and verify shipping options.
- Be prepared to request refunds early and confirm refund policies, as refunds may be issued as store credit.
- Consider alternatives if timing and customer service responsiveness are critical.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Failed to deliver item on time.
- - EVRI failed to deliver the frame on time; two weeks late, ruining our IVF pregnancy.
- - Refund offered only store credit (50%, then 100%), unsatisfactory.
This company and their carrier EVRI effectively ruined what should have been a special occasion of announcing our long awaited IVF pregnancy to our family. I ordered a personalized frame to display our ultrasound picture to announce the baby.
Paid for next day delivery. I waited in the next day but EVRI failed to deliver the item. Said it would try again next day, again I waited in for the parcel, however it took nearly 2 weeks for the item to make it out of EVRIs ware house.
Today I contacted My First years to request a refund as we had to fly home to deliver the news without the item and so its now unless to me. The customer services has been of no help, offering 50% store credit, and finally 100% store credit.
I however will not be shopping with this company again so store credit is no
Good to me.
Steer clear of this brand and company. Firstly they use EVRI and secondly they care nothing for their customers experiences.
I am so disappointed and upset that an announcement that was 4 years in the making was ruined by this company and this is how they treat me.
- Personalized goods
- Does not deliver on time awful customer service
Preferred solution: Full refund
User's recommendation: Do NOT shop here.
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