Fact: The average score for a business selling a good product online, offering reasonable delivery times and good prices is going to be high! It's only logical. However, what are things like when a situation goes awry? Well, once again facing facts, if the product is good, then there shouldn't be too many complaints. But this is not quite the case with Mwave Australia Online Store. Given that the number of 1+2 stars ratings equals 12% of the total reviews, one has to question if 12 a high enough number for one not to be concerned? I obviously wasn't when purchasing a wonderful little device; an Intel NUC computer. The price was good and the delivery reasonably quick. When the computer arrived it was well packaged and everything seemed wonderful. And it was... until I discovered that the fully Mwave configured (built and all software pre-installed) was not in fact what had been ordered. Scenario: Having spent some 8 hours syncing Google, One Drive etc, copying all sorts of items from my old decrepit PC, etc (I'm not a tech, hence it probably took a lot longer than a well versed computer person would take). Then while adding further images and vids, the computer tells me it hasn't the space. Turns out the 1TB ssd specified in the sales pitch was in fact a 240GB version. I felt a decent solution (once proving the facts to Mwave with the screenshots they asked for) would be that they supply a 1TB ssd and a one-off migration software licence, which once installed would see me return the wrongly sized ssd back to them. Sadly, Mwave hid behind consumer law stating that the supplier must offer to repair or replace a faulty product. Mwave did exactly that; They advised I send the NUC back to them and they would ensure the appropriate ssd was installed. 8 hours lost, plus I would need to wipe the old ssd before returning the NUC, then on receipt of the replacement I would have to go through the same 8 hour process. Frankly, I felt this was not on. An excerpt of their final response is as follows: "You'll need to return the unit to have your claims validated, as is standard practice across the sector." Please return the unit so we can fully rectify the situation or simply provide a refund. If your only means of production is a computer purchased 13 days ago, a backup solution is recommended, or maybe an external hard drive. Is it me, or is Mwave using a law that lacks bite to simply disregard the main component of the issue?
User's recommendation: Be wary.