MVP Health Care
Reviews and Complaints
Terrible!!!
I have an elderly father who pays $197.00 monthly for MVP and is deemed catastrophic. Was recently released from RGH and has massive ulcers on his rectum area.
A wound nurse was placed to help my elderly mother with the wound care. Now they are saying my father is fine and does not need the care.
The nurse is placing another request that has been denied. I am very curious as to why MVP gives a licensed personal a hard time???
These are 88 and 84 year old elderly people that need help and are being denied!
Significant barrier for Yale neurology to get medication coverage x 3 weeks
Irresponsible trinket!
MVP Pre-Authorized a test, pre-issued a code #, then later denied that claim
I am re-submitting my previous review (#139****) made earlier today due to a typo which earlier today I made and which I have now corrected in the MVP Healthcare Insurance issued "Pre-Authorization Approval's validating code number".
The MVP Healthcare Insurance issued a pre-authorized insurance approval number was A11089****-*4170 (expiration: 11/02/2018 ) for my 09/19/2018 CT Scan.
MVP's Pre-authorization approval contractually and ethically meant that MVP would pay for the entire cost of that CT Scan minus the $140 co-pay that I am required by my MVP insurance policy to pay. That CT Scan cost $1,927.82; therefore MVP was obligated to pay $1,787.82 of the $1,927.82 billed charge for that CT Scan.
Approximately 4 weeks after my CT Scan, MVP postal mailed me a 19 October 2018 dated letter which stated that MVP refuses to pay insurance for my 19 September 2018 CT Scan.
Prior to my 19 September 2018 CT Scan, MVP pre-authorized insurance approval of my 19 September 2018 CT Scan; BUT later weeks after that CT Scan MVP corruptly wrote that MVP would NOT pay any money based on MVP's [fraudulent] reason that MVP had never authorized the 19 September 2018 CT Scan.
Contrary to MVP's fraud, the truth is that MVP pre-authorized its insurance approval of that 19 September 2019 conducted CT Scan procedure that my urologist scheduled with a radiology/imaging facility. MVP electronically even sent my urologist an MVP pre-authorized insurance approval code number A11089****-*4170 for that radiology CT scan. That 19 September 2018 CT Scan occurred weeks before the 02 November 2018 expiration date of that MVP pre-authorized insurance approval.
When I arrived on 19 September 2018 at the radiology / imaging facility for that CT Scan, the radiology/imaging office told me that MVP had pre-authorized insuring my CT Scan, and that I would only owe an MVP required $140 copay.
Now, outrageously, MVP is requiring me at my time and expense to initiate a formal written Appeals process internally with MVP solely caused by MVP's own fraudulent actions, lies, and breach of contract.
Preferred solution: Deliver product or service ordered
Refusing to pay preauthorizrd CT scan
Fraud by MVP by MVP issuing pre-authorization which MVP later ignored
Four weeks after my 19 September 2018 CT Scan procedure, MVP notified me by its 19 October 2018 letter that MVP is not covering any of that $1,927.82 CT scan for which MVP itself had pre-authorized insurance covered approval. MVP's 19 October 2018 notification fraudulently states that CT Scan was done without MVP approval.
Contrary to MVP's fraud, the truth is that MVP pre-authorized its insurance approval of a CT Scan procedure that my urologist scheduled with radiology. MVP electronically even sent my urologist an MVP pre-authorized insurance approval code number A11089****-*4170 for that radiology CT scan. That 19 September 2018 CT Scan occurred weeks before the 02 November 2018 expiration date of that MVP pre-authorized insurance approval.
And when I arrived on 19 September 2018 at the radiology unit for that CT, the radiology unit told me that MVP had pre-authorized insuring my CT Scan, and that I would only owe an MVP required $140 copay.
Now, MVP is requiring me at my time and expense to initiate a formal written Appeals process internally with MVP solely caused by MVP's own fraudulent actions, lies, and breach of contract.
- Being fraudulently cheated by mvp
Preferred solution: Deliver product or service ordered
NO COVERAGE ON PPO
Was told that my deductible had been met by representative
- Disgusting
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Verified Reviewer | Schenectady, New YorkResolved: Denied me coverage then billed me.
They issued a refund.
After registering a complaint on your web site, filing a complaint and a review with the Better Business Bureau (who did contact MVP), Posting on MVP's FB page and on my own FB page, finally filing an internal appeal which listed all the actions I had taken, I got a...
Actually, the total should be: Denied me coverage then took money from my checking account".
I said okay and kept my Excellus insurance. On September 15th MVP took $878.40 from my checking account. I called numerous times about that and bills I kept getting. I was told that they had " no record" of anyone calling me to deny my application.
I filed a formal complaint and was denied repayment. I have now sent a complaint to the NYS Dept of Health Office of Health Insurance Programs Bureau of Consumer Services- Complaint Department and will call them as well in the morning.
MVP Health Care - Review in Insurance category
MVP/ BEACON HEALTH OPTIONS/ CONIFOR PARK
Recently I sent my child to inpatient rehab. My healthcare was under MVP and I was given a list of programs the participate in my plan However, this was all anger via 3rd party Beacon.
My son went to Conifor Park in Schenectady NY that was recommended. My son was kept twelve days and being approved one day at a time via Beacon. After only 12 days my son was sent home with 8 Different types of medication. Being a retired firefighter and EMT I thought why would they do this to my son that had substance abuse.
I organized his meds and after being home a few days he laid down on his bed and stopped breathing and went into cardia arrest.
He was given CPR and revived. This company was only worried about their bottom line and sent my son home with enough medications to kill several adults all over money.
- Mvp insurance
Preferred solution: I want this litigated over my sons cardia arrest
Mvp insurance stinks
- Mvp insurance
- Coverage and premiums not as described
What a terrible company
- Slow respond
- Customer service department
Preferred solution: Deliver product or service ordered
Medicare Part D Health Plan Review
Bait and Switch
- Coverage and premiums not as described
Preferred solution: Deliver product or service ordered
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You should contact the MVP Health Care customer care team for assistance. You may try to reach out to the company support via live chat on their website, by phone at (800) 662-1220 or by email at members@mvphealthcare.com. You may also ask for top management comments via the MVP Health Care social media networks.