MUSINSA
MUSINSA Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.8 star rating based on 2 customer reviews, consumers are mostly neutral. Rating distribution shows 50% unfavorable and 50% positive. Good selection noted, but reviews flag slow shipping and poor customer service, and a high price level.
Positive Feedback
Selection and diversity of products are valued by reviewers and often cited in MUSINSA reviews as a key strength.
Negative Feedback / Risk Areas
- Slow shipping and delayed deliveries affecting seasonal orders.
- Poor customer service with generic responses and limited follow-up.
- Instances of misdelivery or stolen packages and unresolved complaints.
- Problems with returns, refunds and exchange processes causing delays.
- Perceived high price level versus service.
Key Takeaways for Future Customers
- Check estimated shipping times before ordering due to slow delivery reports.
- Document deliveries and be prepared to escalate MUSINSA customer complaints if needed.
- Expect potential delays on refunds and returns; confirm exchange policy beforehand.
- Weight product selection against the reported customer service and price level.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.8 star rating based on 2 customer reviews, consumers are mostly neutral. Rating distribution shows 50% unfavorable and 50% positive. Good selection noted, but reviews flag slow shipping and poor customer service, and a high price level.
Positive Feedback
Selection and diversity of products are valued by reviewers and often cited in MUSINSA reviews as a key strength.
Negative Feedback / Risk Areas
- Slow shipping and delayed deliveries affecting seasonal orders.
- Poor customer service with generic responses and limited follow-up.
- Instances of misdelivery or stolen packages and unresolved complaints.
- Problems with returns, refunds and exchange processes causing delays.
- Perceived high price level versus service.
Key Takeaways for Future Customers
- Check estimated shipping times before ordering due to slow delivery reports.
- Document deliveries and be prepared to escalate MUSINSA customer complaints if needed.
- Expect potential delays on refunds and returns; confirm exchange policy beforehand.
- Weight product selection against the reported customer service and price level.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Costa Mesa, California
HUGE delay in my shipment and no customer service
I placed my order on 5/23 and still have not received it. It has been stuck in customs for several days now.
There is no one to speak to at MUSINSA. I'm not sure if I will ever receive my order.
User's recommendation: Beware no customer service to speak to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTaking over a month to receive clothes.
- Ordered items over a month ago and still not received.
- Winter clothing ordered won’t arrive before spring.
- Customer service offers copy-paste responses.
Ordered items over a month ago and still havent received them. I ordered winter clothing but its going to be spring by the time I receive them.
Customer service is no help as they only provide copy paste responses.
Tracking number show no useful information.
Stay away from this company. Only use them if you are willing to wait months.
- Good selection
- Slow shipping and poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away
Glendale, California
Merchant had been stolen and not delivered in the correct door and address.
- No one has called back.
- The package was not delivered to my door; it was delivered elsewhere.
- The package is stolen; I will dispute the charge.
No one has called me back regarding the issue. Still havent received a solution.
Called DoorDash regarding my package was never delivered to my door. It was deliver somewhere else. The package is stolen.
DoorDash said to call the merchant havent hear from them either. I will dispute the charge on my end if nothing has been done.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
Return and refund
Two of four clothes is not suitable for me. One is too short, the other one is too long to wear. I would like to return items and get refund.Thanks!
Preferred solution: Full refund
User's recommendation: Give me a return order and tell me which delivery I can use to return
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