Musabela
Musabela Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Musabela has a 1.0 star rating based on 4 customer reviews. Consumers are mostly dissatisfied with returns, refunds, and customer service.
Key Takeaways for Future Customers
- Musabela reviews warn about difficult returns and refund delays.
- Product quality is mentioned as good but price level is high.
- Expect limited phone support and mostly automated email replies.
Negative Feedback / Risk Areas
- Repeated customer complaints about no refunds and uncredited returns.
- No phone contact, stalled or generic email responses, and poor communication.
- Returns become time-barred after lack of instruction.
Positive Feedback
Some reviewers note a good product despite service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Musabela has a 1.0 star rating based on 4 customer reviews. Consumers are mostly dissatisfied with returns, refunds, and customer service.
Key Takeaways for Future Customers
- Musabela reviews warn about difficult returns and refund delays.
- Product quality is mentioned as good but price level is high.
- Expect limited phone support and mostly automated email replies.
Negative Feedback / Risk Areas
- Repeated customer complaints about no refunds and uncredited returns.
- No phone contact, stalled or generic email responses, and poor communication.
- Returns become time-barred after lack of instruction.
Positive Feedback
Some reviewers note a good product despite service issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Sent back one item in my order it was...
No phone contact to call. Sent 40 emails to them they send back same response do you neee size replacement. No need refund its fraud and so unhappy
Sent back one item in my order it was received by you according to tracking that I have sent over in one of the 40 emails i have sent over. I am not going away from this issue!
want my refund money back on card ?? this is not fair and I will keep reviewing your company with 1 star until I get my refund
163878 order Number
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWill not send refund ???
Do not purchase from them They will not send refund There is no phone contact there is no hope of them answering my 40 emails I get back a form response same response 40 times that a can do a size replacement The Extra wide sneakers were narrow, need a refund???? Please spread the information to not do business with them.
the phone contact that is listed as verified is not a working number
Will not send refund??? No phone contact??
Sent 25 emails, no response?? How will I get this resolved?
- Good product
- Will not credit for returns
Preferred solution: a refund for item returned
User's recommendation: dont trust this company if the item needs to be returned!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburgh, Pennsylvania
Zero Customer Service!
- - Ordered shoes from Musabela over two months ago; sent to the wrong address; never received; automated emails; no phone contact or resolution.
I ordered a pair of shoes from Musabela over two months ago and never received them because they were sent to the wrong address. I have emailed them numerous times, only to get automated responses asking me to return the shoes I never received!
No one from customer service has contacted me by email or by phone, even though I have provided my email address and cell phone number in each email.
My requests for their phone number have been ignored, and their 'responses' to my emails have been generic and auto-generated. I am very disappointed in their lack of customer service and their unwillingness to resolve this issue!
- Zero customer service
Preferred solution: A replacement pair of shoes at no extra charge. My original order was sent to the wrong address, so I never received it.
User's recommendation: Shop elsewhere!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo help on return / no communication
- - No return instructions; 30-day window passed with no reply.
- - Refund requested; 3-4 identical emails; no reply.
I have written them any times. They respond with the same generic letter.
and no information. after my last stern letter , the send an address but no info on a refund or no prepaid label for return.I contacted the Better Business Bureau . This company did not respond to them.
I am next contacting The Illinois Attorney General office and the FTC. My advice is do not buy from this company
no communication since . My aunt who is 96 bought htese shoe. Did not fit. She began rightb away to ask *** to return.
She got 3-4 emails with the exact same message "They hoped all was ok with her order as they wanted to keep customers satisfied." Our emails have been getting stronger and stronger to thm with no reply. It is now over the 30 days and they haveb not replied in several weeks. Cannot noy find a phone numb er. Shoes made inChina.
But they might have a California address. cant find th whole address.
We want her kmonewy back . we will return the shoes.
Preferred solution: Full refund
User's recommendation: dont buyh shoes from this company . I have seen other reviews about how difficult it is to return. But too late to help us.
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