Monteen Kem
map-marker Maple Ridge, British Columbia

Slimy Tampering Grease balls!

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BEWARE OF THIS DEALERSHIP ... SLIMY GREASE BALLS !!!! My husband and I received a letter for GM Motors about the factory recall regarding the pieces being added to our keys back when that was happening just a few months ago. We made an appointment at this Location in Abbotsford under my husbands name on Saturday June/6/2015 at 2 pm. We dropped the car off as was required and wandered over to the strip mall around the corner for 2 hours while we waited. We picked up the keys and left after we got our call to return to pick up the car. The next day we noticed the windshield wiper motor was making noise and they were moving slower. They were completely fine when we dropped the car off to the dealership. We know because we checked everything before we dropped it off , as we have heard horror stories about dealerships. Now I understand why as our car was tampered with from the service staff that day. My husband and I are familiar with this kind of work also as we learned a bunch of things from our fathers whom are mechanics themselves. We had called to file a complaint with them and have since been waiting for a solution or response. My husband was driving to work this morning when the motor completely gave out on a super rainy day almost causing an accident. It is now going to cost us $315 for a used motor that only has a 30 day warranty on it after leaving the shop, as that's all we can afford until pay day. . Also the mechanic shop we have gone to has informed us that wiper linkage was damaged and you have to take a cover off (which took the mechanic 15 min just to ***) just to access it thus cannot be damaged by a rock or on its own. The mechanic shop we took our car to may I add, said it looks like it has been tampered with. I emailed Rob the general manager to get a further response as we are very upset. Unfortunately the general manager was not in when we called first, so I emailed him and he responded very quickly, which is odd as he is not in the store today. Obviously he did not even look into the matter before emailing us back. The general manager brushed us off as we must be mistaken as this service did not require them to go under the hood ( no *** it doesn't as they only were supposed to glue plastic pieces on our keys, but this is the last place our car has been recently for any type of work and we only take our car to our dear family friend whom is rated one of the best mechanics in B.C if we cannot fix it ourselves and have not had to have anything fixed sice we first got it over a year ago). This has been greatly inconvenient to us as it is our only way of transportation and we did not have the funds to pay for this. This was our first time ever going to a dealership you can tell this has been a horrible experience and we are greatly disappointed. We were even thinking before this of getting a new car through them in the future as I myself have great credit. We in the future will no longer be leaving our car in dealerships hands without our supervision to do any more factory recalls if there are any or any other work for that matter. We hoped they would understand and look into the matter and possibly pay for a new wiper motor to be put in our car with no fee and also pay for the motor we are having to have installed in our car today as this was completely unexpected and inconvenient and should have never happened. But no that would never happen as they apparently according to them are not slimy grease balls... I call *** based on this experience. So if your thinking of going to this dealership to get any kind of work done or a factory recall fixed be aware!! They are slimy grease balls and will tamper with your vehicle to bring you back so they can make more money off of you. And if you try to file a complaint they will forget about you or brush you off as you are wrong without even looking into it first... Complete ***.
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  • Slimy tampering grease ballness
Reason of review:
Poor customer service

Preferred solution: Pay for the motor we had to replace today plus a brand new motor to be put in as we could not afford to do so. Wouldn't even have to if our car wasn't tampered with in the first place.

Erin Mdy
map-marker Vancouver, British Columbia

Murray Gm Abbotsford Service Department Review from Vancouver, British Columbia

Brought my 2003 Blazer in for service. Day 1, paid 140 for diagnostic, ok, to be deducted from final bill. Ok. Service guy gives me a Verbal quote only. That bothered me as I drove home. Day 2, I get a different more expensive quote before my vehicle even left the parking spot. That bugged me. IM NOT EVEN 200 FT. DOWN THE ROAD after repair and they left screw on my dash that went down my defrost vent.. Service guy had a rush rush attitude and not friendly, like he's doing ME a favor ! Ya right. Verbal quotes that change. Get real! Oh and I stood on the street corner for 2.5 hours waiting for my vehicle. My first and last visit to a GM car lot for anything!!!!!!!!!!!! What a joke!! Corporate scammers. 100% mark up on parts..........bunch of thieves. I know backyard mechanics that give better service and pricing and workmanship than those over priced thieves!! Get Bent Murray GM in Abbotsford BC.!!!
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Reason of review:
Pricing issue

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