Murphy Bros Reviews
Murphy Bros Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Murphy Bros has a 1.3 star rating based on 2 customer reviews and consumers are mostly dissatisfied. Reviews cite poor workmanship, slow responsiveness, unresolved punch lists, and complaints about customer service and discounts despite a high price level.
Key Takeaways for Future Customers
- Check recent Murphy Bros reviews before hiring and expect issues with timeliness and follow-up.
- Verify expectations in writing and confirm how warranties or fixes will be handled.
Negative Feedback / Risk Areas
- Recurring Murphy Bros customer complaints about workmanship, lack of oversight, and poor communication.
- High price level with dissatisfaction over discounts and unresolved final punch-list items.
Positive Feedback
There are no positive themes in the available reviews; customers report unmet expectations and unresolved defects.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Murphy Bros has a 1.3 star rating based on 2 customer reviews and consumers are mostly dissatisfied. Reviews cite poor workmanship, slow responsiveness, unresolved punch lists, and complaints about customer service and discounts despite a high price level.
Key Takeaways for Future Customers
- Check recent Murphy Bros reviews before hiring and expect issues with timeliness and follow-up.
- Verify expectations in writing and confirm how warranties or fixes will be handled.
Negative Feedback / Risk Areas
- Recurring Murphy Bros customer complaints about workmanship, lack of oversight, and poor communication.
- High price level with dissatisfaction over discounts and unresolved final punch-list items.
Positive Feedback
There are no positive themes in the available reviews; customers report unmet expectations and unresolved defects.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Remodeled my home made mistakes and would not address them at all.
- - I spent 140k on remodel.
- - Many mistakes not fixed.
- - TV mounted high; neck strain.
- - Floorboard heater with *** to turn on.
- - Shower has no door; water runs out.
I was contacted by one of the big bosses why would I write negative reviews. I told him that his employees would not anwer me sent him many emails proving my point and I did not want anybody else to spend their money on a company that would not follow thru.
He said the project manager will call me at the end of last week. Did he NO.
Put TV up so high on wall you have to crank neck. Put heater on floorboard with *** to turn on. Knowing I am blind in one eye and elderly. How am I to get down on the floor to turn on without falling and I can't see the *** No door to my shower water runs out.
There are many more examples but how can they be in business take my money and just not be responsible. I don't want another person to deal with this company and be broken-hearted like I am.
User's recommendation: Don't use this company you will be watsing your money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible workmanship, responsiveness, timeliness
- - Contract: shutters removal, exterior wash, spot priming, two coats.
- - Washed/primed before winter; final coat delayed to spring 2018; BBB complaint.
They refused to take responsibility to come back out and blamed the problems on the fact that I live in an old house. They deliberately waited until the time frame was too late for me to file a complaint with the BBB.
I finished the work myself that I could get to without a ladder. There are still spots on the second floor siding that show signs of peeling that will need to be redone in the next year or so.
Murphy Bros took on the painting of our 25' X 28' wood frame house in October 2017. This included, according to the contract, removal of shutters and storm windows for cleaning/repainting, washing and preparing the exterior, spot scraping/caulking/ and spot priming as needed, and then two coats of paint.
The house was washed and primed only before cold weather set in during November 20177, so they determined to wait until Spring of 2018 to begin the scrape, sanding, spot prime, and final coat of paint (email from them, 11/13/17). In an email dated 4/25/18, we were told that our house would be "first on the list" to be completed. The project finally was a priority for Murphy Bros in July 2018, and by August, there still were 30 items on the Final Punch List they agreed to complete. In early November 2018, when the job still was not completed, we filed a complaint with the BBB.
In an email from the president dated 20 November 2018, he agreed with my opinion that the work was marred by "lack of oversight, poor communication, and unacceptable workmanship" and apologized for this. A year later, in October 2019, I sent an email to the company, noting: "just thought I would let you know that we've identified a couple of places where the paint is peeling on our house. I assume it will be Spring before you get to these, but wanted to let you know while it's still within a year of when the work was completed." I followed up with the company in May 2020, and was told they would get out to look at it. Six weeks later, when no one had come out to look at it, I sent another email asking when the peeling paint issues would be fixed.
They finally emailed on 7/20/20 that the issues were not their fault, that the peeling paint was because it is an old house, and that they would not do any further work.
Since that email, I have found and repaired dry rot on several porch pillars that were not properly caulked and primed by Murphy Bros. And I finally scraped and repaired the siding and trim where I could reach it without a ladder.
- Took twice as long as a normal contractor would have taken
- Lied about the color of the first coat
- Kept promising to show up and did not show up
Preferred solution: Price reduction
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Pat, I was disappointed to see that you are upset regarding your remodeling experience with us. The last time you and I traded emails, back in October of 2024, you were pleased that everything was working out.
And, furthermore, according to David your project manager, you completed and signed off on the project shortly thereafter, and did so with great satisfaction. So, we are all confused as to why you would suddenly write such a poor review four months later. I spoke with David personally at lunch today and he just shook his head saying, “I have no clue.” He is going to be reaching out to you this week to try and make sense of it all. Puzzeled, Tom.
Tom Myrick Director of Client Relations Murphy Bros. Design | Build | Remodel