Henk A
map-marker Novosibirsk, Siberian Federal District

No where to complain

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Super slow download processing, will cancel my subscription. No where to complain. Try calling the automatic screen call, then shows wrong number.
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Preferred solution: assistance that does not even exist

User's recommendation: STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Anthony E Zjl

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I need an refund. Transaction ID 130********

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Murf ai - I need an refund. Transaction ID 130********
I am writing to inform you about an unusual charge on my credit card statement. The charge is for a service that I did not use and did not want to renew. I don't remember the email I used when signing up for the service. The charge was made through NCB and the transaction details are as follows: Transaction ID 130******** I did not authorize this charge and I would like it to be immediately refunded to my account. In addition, I would like to cancel any further charges or renewals for this service. Please let me know what steps I need to take to resolve this issue and prevent any future unauthorized charges. Thank you for your prompt attention to this matter.
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Loss:
$601494

Preferred solution: Full refund

1 comment
Murf Support Team

Hello, Hello, Thank you for bringing this to our notice. We apologize for any inconvenience caused.

Upon further investigation, we found your subscription under the account linked to the email address - celebrity957@***.com. The charge was for the recurrent Pro Monthly subscription that was purchased on 30-11-2022. We have now canceled the subscription to prevent further charges and refunded the amount back to your account. If you have any further queries or concerns, you can contact us via live chat or email at support@***.ai.

We'd be happy to help you. :)

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