Municipality Of Anchorage
Municipality Of Anchorage Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Municipality Of Anchorage reviews show a 2.6 star rating from 3 customer reviews with consumers mostly neutral, a 67% unfavorable / 33% positive split, medium price level, and repeated concerns about the website and customer service for AnchorRides.
Positive Feedback
The drivers and caring staff are praised by some riders as kind, polite, and helpful, especially for disabled and senior passengers reliant on AnchorRides.
Negative Feedback / Risk Areas
- Frequent missed pickups, long waits, delays, and cancellations generate many customer complaints.
- Reports of poor scheduling, supervisors not investigating incidents, and drivers’ conduct causing safety concerns.
- Subscription ride rules and lost tickets have led to suspensions and confusion for vulnerable riders.
Key Takeaways for Future Customers
- Expect mixed reliability and factor in limited customer service responsiveness when planning rides.
- Keep backup transport options and document incidents promptly to address disputes.
- Be aware fares and subscription policies affect service continuity and may require extra vigilance.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Municipality Of Anchorage reviews show a 2.6 star rating from 3 customer reviews with consumers mostly neutral, a 67% unfavorable / 33% positive split, medium price level, and repeated concerns about the website and customer service for AnchorRides.
Positive Feedback
The drivers and caring staff are praised by some riders as kind, polite, and helpful, especially for disabled and senior passengers reliant on AnchorRides.
Negative Feedback / Risk Areas
- Frequent missed pickups, long waits, delays, and cancellations generate many customer complaints.
- Reports of poor scheduling, supervisors not investigating incidents, and drivers’ conduct causing safety concerns.
- Subscription ride rules and lost tickets have led to suspensions and confusion for vulnerable riders.
Key Takeaways for Future Customers
- Expect mixed reliability and factor in limited customer service responsiveness when planning rides.
- Keep backup transport options and document incidents promptly to address disputes.
- Be aware fares and subscription policies affect service continuity and may require extra vigilance.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I am a disabled senior with both mobility and vision issues. I could get nowhere without the drivers and caring staff and phone reservations at AnchorRides. This has ben one of the bright spots about
The people at AnchorRides have always been kind and polite. Very helpful in getting me to and from Dr appointments
User's recommendation: Please let the staff know what a great job they do.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLiars
- - A relative, 68, fell from the bus; the driver didn’t notice.
- - Daycare distrusts staff; the office lies and reports aren’t filed.
My family member has fallen off the bus multiple times, with the driver not noticing that I was watching them. Her daycare doesn't trust them either.
She is a 68-year-old woman. The person in the office lies and causes injuries to my family member, and they don't file the incident reports like they should.
Preferred solution: Apology
User's recommendation: Drive your own family member.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAnchor Rides and what they did to my friend
Five or more times they failed to pick her up with lame excuses. The women need to be fired Scott. I witnessed the treatment of her service.
User's recommendation: Better service
Anchorage, Alaska
So many delays and cancellations
- - Nightly confirmations are inconsistent.
- - Next-day arrivals are unreliable due to driver reasons.
- - Supervisor defers to the driver without review.
at night sometimes they will call for confirmation of trip. sometimes they don't.
the next day they will arrive and sometimes not for the drivers reasons/excuses. and when you called the anchor ride scheduler.. they will let you talk to supervisor and supervisor will not listen. she will tell you the driver said this said that.
in short she believes the driver more than the riders without investigating the situations.
I know I am at the mercy of anchor ride especially I am old and have no resources-no money to buy a vehicle and other reasons, but I am also speaking for other riders, might be your family or relatives or anyone who will be needing a ride in the future.
Please, investigate before you decide. Thank you and more power.
User's recommendation: work hard, work several jobs, dont get sick and save a lot. buy your own vehicle and if too old to drive take a taxi. maybe much better.
Anchor Rides new contract for Riders. Please review and see below situation that happened today 4-8-19
- - Wallet stolen with an Anchor Ride ticket inside; subscription canceled and rider suspended.
My special needs daughter has been riding Anchor Rides since she was 6 years old and twice in the past month, her wallet was taken out of her work locker with her Anchor Ride ticket in it to give to the driver. We just had subscription rides as of this morning and today her wallet is missing and I had her care provider take a ticket to the Anchor Rides office and her subscription that was active this morning is now cancelled.
My daughter is 35 going on 6-7 years old and for her to lose her wallet that has cash and a bus ticket and then be suspended due to no ticket at the time of service is HORRIBLE. She is crying as she feels like she is in trouble and we as parents are now having to call in to make the rides that should not have been cancelled.
I called the ARC as all of their clients use Anchor Rides and I think we need a voice to help protect our Special Needs riders on a larger scale. I will now write to the Municipality and inquire how they feel this new contract is OK as it is the riders (we pay $5.50 per ride to and from work and now have to call in, we can't cancel a ride or we get suspended, can't be late or my daughter will be suspended and if her wallet is stolen or doesn't have a ticket she gets suspended. How is this good customer service and I had a ticket being taken to Anchor Rides 10 minutes after she was dropped off. These clients are very vulnerable and they depend on a little flexibility. I hope someone at a higher level is getting the incidents and if I can find another transportation system, I will definitely be taking option B. This makes me so sad as I listen as my daughter thinks she did something wrong and is crying. There has to be a second set of eyes on the Anchor Rides contract as it just isn't the way business is handled for these special consumers.
Kimberly Fitzgerald
Anchorage, Alaska
Kimberly.fitzgerald6@***.com
Preferred solution: Let the company propose a solution
QA not present with Anchor Rides
- - QA is not present for Anchor Rides and there is no place to voice issues.
- - Missed bus days can result in a one-month transportation suspension.
My mother once said if you can't say anything nice, don't say anything at all. Quality Assurance is no longer present for Anchor Rides We do not have a place to go to voice our issues and they are heard and addressed Some drivers need more training Can someone please help those of us who ride the bus.
Rules are being made with a clear time for preparation. For example one day I called to schedule a ride and I was told that they were no longer taking calls after 5pm.
I was informed of the new rule when I called to schedule the ride for the next day. W are now being told that if we miss days on the bus, then we will lose transportation for one solid month.
Kennewick, Washington
Municipality Of Anchorage - Anchorrides Review from Anchorage, Alaska
- - Horrible service with long ride waits for handicapped and elderly.
- - Rides to apartments take hours and staff say they'll be there soon.
Horrible service! Handicapped and elderly people are constantly having to wait hours upon hours for rides while trying to get to apts or leave apts..while being told " they'll be there soon"!
What a joke of a company! Get it together people!
Dallas, Texas
Anchor Rides, Anchorage, Alaska - Abusive Behavior
- - Anchor Rides is federally funded for seniors and disabled.
- - Riders report poor scheduling and abusive drivers with inadequate supervisors.
Anchor Rides, Anchorage, Alaska is a federally funded transportation system for senior citizens and disabled. It is filled with incompetence and abuse.
Scheduling is worse than worse. Seniors and disabled are frequently left, forgotten, or made to ride around or wait for hours. Drivers are incompetent and abusive. They smart off - meet at facilities and stand and talk for an hour.
They are control freaks - mouthing off and verbally disciplining riders. This type of abuse needs to be stopped. Anchor Rides needs a thorough review - both of incompetent scheduling and incompetent drivers and supervisors. They remind one of shopping mall security.
They want to be police or a real driver but are not capable enough to get a job as one. Many also seem to take pride in abusing their clients. It is appalling that the most vulnerable of our population are treated in such a horrid manner. Can someone suggest where to get the spotlight shone on this group and shake them up?
The service is needed. As it currently stands, however, it s non-service and useless. What federal agency is in control of this? Can anyone suggest something to stop the abuse of our seniors?
It does no good to go to the municipality for assistance.
The "supervisors" also appear to be inadequate and ill equipped to do their jobs. Thank you.
Anchor Rides is a joke .
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Exactly! Horrible!
A man was abandoned less than 2 days ago at night for 2 plus hours & "Anchor Rideless" as we call them, didn't even have a record of him riding...it was cold, wet & dark in a dangerous neighborhood...even though he wasn't on their list after I was on hold for 30 plus minutes trying to find out what was going on, they fetched this unfortunate older person in a wheel chair at 7PM!!! Ought to be investigated and totally reorganized-I'm reporting...