New Reviewer

Battery does not work and wants me to ship back at my expense

This company needs a lesson in customer service. I ordered a laptop battery from Mundo Corp. and it has never worked. I called the "customer" service dept and was that I had to email the repair dept. I did so and was told to wait for a form thru my email. I received the form but after reading it realized that I had to return the battery at my expense and if they found that the battery was not faulty they would charge my credit card a fee and would also charge a restocking fee. I felt that I was going to be out of more money than I cared to invest. The battery is *** and I would not recommend this company to anyone. I should have invesigated them before I bought it. The battery was cheaper than onthers. I guess you really do get what you pay for.
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1 comment
#207735

So -- this is the norm in most any specialty business -- best buy, Comp USA, Tiger direct -- all same policies --do you live under a rock -- return the product, it would be replaced at no expense, except your shipping. UNLESS there is a problem with your laptop -- THEN why is is the companies fault??????

ID
#186433 Review #186433 is a subjective opinion of poster.
Location
Cleveland, Ohio
Loss
$99
New Reviewer

Ordered a power supply that won't work? Not their problem.

I ordered a second power supply cord from Mundo Fxxk. The first one worked great. The second I ordered is completely different and does not fully plug into the computer. As a result, it did not power my laptop since it did not fully fit the port. I called into Mundo and spoke with "Rhonda" the return manager from Hades. The first time she just told me the return policy. So I tried to explain the problem. I asked to be sent to their service department since she was not understanding the issue. Obviously, they don't service their ***. She even tried to say it was my computers motherboard. Funny. She did not listen, continued to quote their return policy, and hung up on me three times. When I called back and asked to speak to someone else like an owner or manager other than Rhonda, the genius staff continued to transfer me to her. Why should I pay to reship their no working product only to have them say it could work and be stuck with a useless part? Gateway really should be careful of referring to them- I don't care to work with either again.
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2 comments
#127637

does anyone know who the owners are or how I can get in touch with them? elisa00s@***.com

#52215

I worked for Mundo a couple of years ago. I can tell you that Rhonda is not to blame. She's doing what she was told to do and is not given any leeway whatsoever. If she does anything different, or even expresses any sympathy with your problem, she will be reprimanded and possibly fired.

She is not allowed to let you talk to anyone else and, if she hung up on you, it was because that's what she was told to do. Nobody is allowed to let a customer talk to the owners, and there are no managers. There would be severe consequences for connecting you to the owners' extensions.

Your best bet is to dispute the charge with your credit card company.

I had a Gateway laptop that needed a small, inexpensive part, but bought an Apple rather than spend $30-40 with Mundo.

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ID
#144056 Review #144056 is a subjective opinion of poster.
Location
Oak Hill, West Virginia
Loss
$49
New Reviewer

Mundocorp will not stand by the products they sell

I ordered a replacement keyboard from Mundocorp that came to me defective. Under their “Return Policy” they said that if the product tests to be ok they will not replce the item and charge a fee for testing if they return the part or charge a 35% restocking fee. I know the keyboard was defective, yet they claimed the keyboard was not. I am out $61.00 for the part and $8.00 for return shipment of the part to Mundocorp. As of today they have still not refunded any of the $69.00 I have paid so far to Mundocorp.
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ID
#129716 Review #129716 is a subjective opinion of poster.
Location
Abilene, Texas
Loss
$69
New Reviewer

Mundocorp a rip off

To all consumers needing Gateway computer parts. Beware of using Mundocorp, the sole supplier of Gateway parts. If they send you a defective part they will charge you for restocking the returned item and not make good on sending you a good replacement part. I ordered a Gateway laptop keyboard that came to me defective. I sent it back for replacement. They claimed it was not defective and charged me a restocking fee for the part. I paid $61.00 for the keyboard, $8.00 for return shipping, charged $30.00 for restocking fee, and end up with a total of $39.00 out of pocket expense and no keyboard.
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1 comment
#27478

the keyboard was new -- tested before shipment and tested again upon return. the fully functional, brand new keyboard was restocked and the appropriate refund was issued -- have your latop checked or check your skills for installing a keyboard.

furthemore -- after 23 years in business and having sold a million or two keyboards for laptops -- the company knows what a good keyboard is.

ID
#129436 Review #129436 is a subjective opinion of poster.
Location
Abilene, Texas
Loss
$61

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