MultiPlan

After an appt w/my Provider regarding a health issue, I was told there was a podiatrist within the Healthcare Group that I belong to. Btw, My provider accepts Multiplan/Unified Life. I scheduled an appt with this Podiatrist, who by the way was not located at another office, it is within this particular Healthcare Group, actually right around the counter and down a different hallway. All of my medical information, prescriptions, surgeries, Insurance info, etc can be seen via computer no matter which Dr I see in this in Health Group. (Duly Health and Care) Approx one month after my Podiatrist appt I received an EOB from Unified Life saying that this Dr is a non network provider. So I'm trying to figure out how could that be when he's in the same Healthcare Group, same building, can access any of my records, in fact I didn't fill out any paperwork before I went to the doctor as you do with the new patients. I called Unified Life, the explanation that I received was not understandable so I explained to them at this time that that was unacceptable to me because it was getting me nowhere. I asked to speak to a supervisor or manager, was told supervisor in a meeting will call me back. I then called my Duly Health and Care and explain situation, was told that I need to contact the insurance company and let them know that they would have to call Dr office/Duly Health and Care update credentiality. The next day I called Unified Life back and explained what was told to me regarding them to call the office to update credentiality. I was told something completely different regarding the entire situation. Was told I need to contact Multiplan for them to figure it out basically., It was at that time I asked to speak to a supervisor yet again, I was told two different reasons why I could not do that because they were not available and someone would call me back. I'm still waiting for the supervisor to call me back from the day before. I then hung up, and called multiplan, the number that is on the back of my card. They told me to call a different number I called that number and was told to call the number on the back of my card. I am being bounced around between here and there and there and here. No matter what number I call for multiplan I do not speak to a live person, I get an explanation that they don't handle this or that and I need to call the number on the back of the card. I tried, and tried, on my own to try to get this resolved. Multiplan is in no way shape or form doing anything at all to help me. I don't understand who I am paying as both Multiplan and Unified life are on my insurance card, (Unified Life is the name on my EOB) Btw, when I had called the day before I was told that Unified Life didn't have anything to do with this issue and that they were separate from Multiplan. So that's why I asked then who am I paying cuz I'm getting nowhere. When my husband's employer cut off all benefits after my husband had a work related injury, I was left scrambling trying to figure out what am I going to do for insurance, I found this Multiplan and was told things that were in my opinion no true, I have to say the guy did a good job at BSing me into thinking this was a good plan. I regret every day for the past couple years that I made this decision. I know he fed off of my desperation as I needed insurance immediatelyS I would never recommend Multiplan. This is not the 1st issue, but it is the LAST straw that broke me :(