Mullinax Ford Of West Palm Beach

Upon the purchase of a slightly used and just out of warranty Ford hybrid Cmax Energi, I noted even before I left the dealership that there was no plug-in cord! This is required to charge the car although, the car will run without it.

I paid extra money for this vehicle just so I could charge it and drive JUST on pure electricity for a short duration. As it turns out, and this according to the service manager at Mullinax, the Power Cords are 'often stolen by staff & are routinely locked up for this reason”. This was the case for my vehicle before it was shipped from out of state to South Florida. Because it was just out of warranty,

1.

I paid extra to have it forward certified,

2. paid a significant sum of money to have an extended warranty on the vehicle.

3. Paid extra for this vehicle to be able to plug it in as opposed to the non-plug-in version.

4. Had to pay an electrician a large sum to run a 2nd power source to the vehicle as I thought that possibly I had a bad outlet that I attempted to use upon bringing the vehicle home.

As it turns out, the power cord that they actually brought in from the dealership out of state was faulty.

It overheats immediately, and will not charge the car. All that extra money I paid including the extended warranty, Mullinex Ford will not cover. Although they did say originally to contact Ford and that if we did not, they would pay for another court. They lied and did not.

I brought the vehicle and even, had it tested and sure enough, the cord was tested as faulty! This still did not give them reason to replace it. I then received not one but tw as it turns out, the power cord that they actually brought in from the dealership out of state was faulty. It overheats immediately, and will not charge the car.

All that extra money I paid including the extended warranty, Mullinex Ford will not cover. Although they did say originally to contact Ford and that if we did not, they would pay for another court. They lied and did not. I brought the vehicle in even, had it tested and sure enough, the cord was tested as faulty!

This still did not give them reason to replace it. I then received not one but TWO recall notices from Ford. They said to return the vehicle and that they would replace the cord. They continued to defy and deny me of a new cord wanting $800 instead!

Incredible since I spent so much EXTRA money on this vehicle, had proof that it was faulty, had TWO recall notices and they came up with some lame idea that the cord 'wasn’t approved for recall'!

My research shows that numerous other vehicles have cords have caught fire, burned garages to the ground, destroyed boats and part of homes because of this faulty cord which is the reason they had the recall in the first place! To this day, Mullinax Ford is happy with me attempting to use a faulty cord, that could burn my home down, which I refuse to do now for this reason.

And they are OK sending me a faulty cord in the first place that is dangerous, and they know, that it is faulty as per THEIR testing, and as per the recalls they still will not replace! Do not ever step foot into Mullinax Ford, the service is horrible and the service managers are even worse!

well what can I say, when Ford sells you a vehicle accessory and it turns out to be dangerous to the point of burning down your property, you would think they would actually either replace it or investigate it. Such is not the case.

I have a hybrid vehicle, and in charging this vehicle, the power cord came with the vehicle. Well the thing heats up so much that it cannot even be touched and shuts itself off. This happens repeatedly, and I cannot charge my vehicle. I even spent a lot of money having a separate power source ran out to the vehicle, brand new everything, and still a problem.

So essentially I’ve had to come to the point of not using it. Ford declines to assist in any way, and a local dealership wants over $600 for what yet could be yet another faulty cord! *** NO!! I am far from the only person with this problem with the Ford C max, and it turns out there are NUMEROUS OTHERS with the same issue!

Yes some dealerships did take care of the problem and provided the car owner with another charge cord. Unfortunately, Mullinex Ford in North Palm Beach chooses not to do so and wants to charge me another $600, are they freaking nuts?

And the Ford Motor Co is even worse not owning up to this problem which could lead to a fire! Despicable, and for the record we WILL NEVER purchase A Ford again as long as I live!

One of the worst experiences I've ever had in my life. Stay away from this place!

I took my brother too buy a used car we found online using the CARFAX app on February 24th 2017 at 3:00PM. The car purchased was a 2010 Nissan Pathfinder. The internet sales manager (Ford employee) who assisted us is named John Wayne. We purchased the car for $6500; cash we test drove the car intensely and found no issues.

The next day less than 24 hours later the car began to smoke and the service engine light came on. We immediately drove back to the dealership and demanded to speak with John Wayne the sales employee who sold us the car. He told us it was a minor issue with the clamp for the radiator not being clamped down and to just drive around the block and one of service guys would repair it. Mind you we had 3 kids in the car they had us waiting and no one came to help nor did any service repair technicians look at the car.

The sales employee John Wayne proceeded to play dumb with several other Ford employees as to not knowing what was going. We explained to them in a calmly fashion you sold us a car less than 24 hours ago and now it has smoke emitting from it. They gave us no help whatsoever and said the best they could do was for us to visit a tire shop get a quote and maybe they could reimburse us afterwards.

I'm warning everyone please stay away from this place at all cost. Run for the hills if your sales person is named John Wayne

Had my truck towed to Mulinax Ford for repair. I recently bought it at a small dealership who included a 3 mo 3K limited warranty with the purchase. Day 1( Friday )....Steve Shwartz was service rep who presented estimate to insurer in morning who approved most everything right off the bat. Mr Shwartz called me stating insurer approved all but about $250 in repairs, the fact I of course needed cab bushings ( $900+) plus a glow plug module....and then mentioned their $225 inspection fee the dealership charges for that obviously had already been performed and that he did not know if insurer would cover the fee. Had a $200 deductible and it appeared my bill had quickly become $675 and truck repair had not even started. I agreed to have repairs performed and would contact insurer to see what was truly covered. Luckily, insurer covered inspection fee and stated the only part they had not approved of was the non related to my problem glow plug module that obviously still worked.....and that the dealer should call them again to discuss the items the dealer said they had refused. I called Mr Shwartz and told him they were unaware of any parts being refused and that he should call them again to resolve the issue. At this point, any and all customer service ended...... He informed me he had spent enough of his time on the phone with the insurer and that I needed to resolve it. Obviously, that wasn't possible as they needed part numbers and descriptions......that only he had. Strike 1....I contacted the insurer and they offered to call him to resolve the issue with the parts....which they did. I got a call back from him later stating truck might be ready later that day. I called him to confirm everything was resolved and he stated truck should be ready after lunch that day and then decided it was time to drop the potential bomb... He stated truck would be ready but they would not release it until they had been paid by insurer for all of the work. Now we all know, terms vary but for the most part, few insurance companies pay claims quickly. I could not believe his statement especially now that the work was nearing completion... I told him how unprofessional it was for him to have not mentioned this to me PRIOR to doing anything to the truck as I had no idea what their policy was or the insurers policy to pay claims. He informed me I should have known what my insurers payment procedure was and that no dealership releases vehicles prior to being paid for the work. I replied that it was his responsibility as the dealerships representative to inform customers of potential issues with getting their car back relative to payments being processed by insurance companies. He then explained he had never dealt with my insurer before and no way would he release the truck until they got paid. I lost it at this point knowing a major issue was possible if the insurer had a net 15, net 30 or ??? payment policy..... He was beyond rude and arrogant and I informed him if I needed to come visit with him personally face to face to get this unacceptable issue resolved, it would not go so well for him... He could not believe my statement but it failed to compare with my reaction to his failure to disclose this important pertinent information to me prior to repairing the truck. Obviously, he elected to not bring that potential issue up early on for I might have held off on having them do the work if the insurer had lengthy terms and another repair shop could be found that would work with their terms.....

I called the insurer and to my surprise, they said they would pay for the charges immediately...at the most 2 or 3 hours after receiving the invoice.

I called the dealership and left a VM with the service director ( Colby as in cheese ).....got a call back only find out he was as obnoxious and rude as Mr Shwartz blaming me for the issue telling me everyone knows of their insurers payment policy and dealership policies. He refused to admit his service writer needed to discuss things like this ahead of time...... I got my truck back.....dirty as they do not even wash vehicles in for service as its against their policy..... I will never set foot in their dealership again....ever...and have shared what they did with many already and all shook their head hearing of their ethics and customer service policies....There are so many reasons I will never shop there again and I am confident no one I shared this story with will either. Its what we as customers need to do these days against unethical businesses....and there are lots of them here in South East Florida... Coming from Southern California, we are truly disappointed with business as a whole here and plan on relocating where people are simply better.....much better.....

I try to buy locally when it is at all possible. I was looking to buy a new Mustang.

After to coming to an agreement on price and terms, I gave them a substantial deposit and agreed to pick up the car the next day. I called them at least 10 times the following day and the salesmen never bothered to return my calls. Went to the dealership that nite and found they didn't even have the car I bought. This dealership operates like dealerships did back in the sixties.....Bait & Switch tactics like you have never seen.

Don't ever order a car or buy one they have to dealer trade for, you will never see it. Prices are much higher than other dealers in the area......STAY AWAY!

My problems with MULLINAX FORD OF PALM BEACH began when I purchased a

used 2005 Ford Escape Hybrid and took it to their service department

in July of 2012. The vehicle had some problems that I was aware of

while purchasing it. Their certified "Hybrid Mechanic" "Frankie"

worked on my vehicle. I specifically requested the certified hybrid

mechanic to inspect the ABS/Tone rings on the vehicle as I was quite

sure they were responsible for my problem. The certified hybrid

mechanic told me that he inspected the ABS Tone rings personally and

they were good. The dealership had my vehicle for 3 weeks and I spent

nearly $2,800 on various repairs and maintenance work. At the end of

this 3 week and almost $3,000 expense - my vehicle still exhibited the

same chief complaint. The service manager advised me that there was

nothing else that could be done to diagnose the issue, and that

"sometimes problems have to get worse before they can get better." The

dealership did not request assistance from Ford engineers.

The General Manager "Scott Nicolas" looked into the complaint and told

me he would send me a 200 some dollar make-good check which I agreed

to. Almost 2 weeks later, I never got a check.

To make matters worse, another dealer (a good one), discovered

something that only added to the poor service I got at MULLINAX...The

"hybrid battery air filter" is normally inspected as part of a

multi-point inspection which was performed no fewer than 3 times at

MULLINAX (according to the paperwork) during the course of the almost

3 weeks that they had my vehicle. Again, I spent $2,800 over a time

span of almost 3 weeks at the MULLINAX dealership and never once was I

told that this air filter needed to be replaced. The air filter, that

I have pictures of, was in dire need of replacement. The filter was

clogged with leafs and unknown plastic debris. It was dark-gray in

color and looked like it had not been replaced in years. I do not

think any of the MULLINAX technicians even bothered to inspect this

readily accessible air filter.