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Verified Reviewer
New Reviewer

Sold me a lemon. 5 weeks no car. No rental. Just a loan.

Bought a green tag supposedly because they are inspected and warrantied. 1 day into buying the van, the van has not run without stalling constantly. They've now had the truck for almost 5 weeks. With no rental car provided, but still having to make the payment. Can't help but think I'll get the van back after they've had it for 60 days not fixed and with the provided warranty expired. Don't trust the green tag marketing or in services ability to help you. Complete runaround scam trying to get warranty service. They stuck me with a loan and no truck. They could care less.
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ID
#3311284 Review #3311284 is a subjective opinion of poster.
Location
Miami, Florida
Loss
$15000
Preferred solution
Refund or replace for a vehicle that actually runs.
New Reviewer

Knowingly provides DANGEROUS PRODUCTS/SERVICE!

Upon the purchase of a slightly used and just out of warranty Ford hybrid Cmax Energi, I noted even before I left the dealership that there was no plug-in cord! This is required to charge the car although, the car will run without it. I paid extra money for this vehicle just so I could charge it and drive JUST on pure electricity for a short duration. As it turns out, and this according to the service manager at Mullinax, the Power Cords are 'often stolen by staff & are routinely locked up for this reason”. This was the case for my vehicle before it was shipped from out of state to South Florida. Because it was just out of warranty, 1. I paid extra to have it forward certified, 2. paid a significant sum of money to have an extended warranty on the vehicle. 3. Paid extra for this vehicle to be able to plug it in as opposed to the non-plug-in version. 4. Had to pay an electrician a large sum to run a 2nd power source to the vehicle as I thought that possibly I had a bad outlet that I attempted to use upon bringing the vehicle home. As it turns out, the power cord that they actually brought in from the dealership out of state was faulty. It overheats immediately, and will not charge the car. All that extra money I paid including the extended warranty, Mullinex Ford will not cover. Although they did say originally to contact Ford and that if we did not, they would pay for another court. They lied and did not. I brought the vehicle and even, had it tested and sure enough, the cord was tested as faulty! This still did not give them reason to replace it. I then received not one but tw as it turns out, the power cord that they actually brought in from the dealership out of state was faulty. It overheats immediately, and will not charge the car. All that extra money I paid including the extended warranty, Mullinex Ford will not cover. Although they did say originally to contact Ford and that if we did not, they would pay for another court. They lied and did not. I brought the vehicle in even, had it tested and sure enough, the cord was tested as faulty! This still did not give them reason to replace it. I then received not one but TWO recall notices from Ford. They said to return the vehicle and that they would replace the cord. They continued to defy and deny me of a new cord wanting $800 instead! Incredible since I spent so much EXTRA money on this vehicle, had proof that it was faulty, had TWO recall notices and they came up with some lame idea that the cord 'wasn’t approved for recall'! My research shows that numerous other vehicles have cords have caught fire, burned garages to the ground, destroyed boats and part of homes because of this faulty cord which is the reason they had the recall in the first place! To this day, Mullinax Ford is happy with me attempting to use a faulty cord, that could burn my home down, which I refuse to do now for this reason. And they are OK sending me a faulty cord in the first place that is dangerous, and they know, that it is faulty as per THEIR testing, and as per the recalls they still will not replace! Do not ever step foot into Mullinax Ford, the service is horrible and the service managers are even worse!
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ID
#1577442 Review #1577442 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1000
Preferred solution
Deliver product or service ordered
New Reviewer

Selling DANGEROUS FAULTY PRODUCTS!!!