Muji
Muji Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Muji has a 1.0 star rating based on 2 customer reviews, with consumers mostly dissatisfied; reviews cite good product quality and reasonable pricing but frequent issues with billing, refunds, returns, the online store, and customer service.
Key Takeaways for Future Customers
- Check Muji reviews and confirm return and refund policies before purchasing online.
- Expect to follow up by phone or in-store if email support does not resolve billing or invoice issues.
- Inspect shipments on arrival and retain tracking for returns and refunds.
Negative Feedback / Risk Areas
- Repeated Muji customer complaints about delayed refunds and unresolved returns.
- Poor customer service responsiveness and difficulty obtaining invoices or tracking.
- Website and billing practices cause confusion between online orders and in-store returns.
Positive Feedback
Customers note good product quality and reasonable pricing despite service and refund problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Muji has a 1.0 star rating based on 2 customer reviews, with consumers mostly dissatisfied; reviews cite good product quality and reasonable pricing but frequent issues with billing, refunds, returns, the online store, and customer service.
Key Takeaways for Future Customers
- Check Muji reviews and confirm return and refund policies before purchasing online.
- Expect to follow up by phone or in-store if email support does not resolve billing or invoice issues.
- Inspect shipments on arrival and retain tracking for returns and refunds.
Negative Feedback / Risk Areas
- Repeated Muji customer complaints about delayed refunds and unresolved returns.
- Poor customer service responsiveness and difficulty obtaining invoices or tracking.
- Website and billing practices cause confusion between online orders and in-store returns.
Positive Feedback
Customers note good product quality and reasonable pricing despite service and refund problems.
Media from reviews
Detroit, Michigan
Problem resolved
- - No refund issued for a return.
- - It was likely an overlooked mistake.
- - Email portal was hard; a store call and persistence over 2 months resolved it.
A non refund for a return. I believe it was an overlooked mistake on their part.
It was very hard to resolve through their email portal.
I finally called a store to seek support. Either the call to the store or my persistent emailing (over 2months) finally resolved the issue.
User's recommendation: I think this was a rare case. I would definitely continue to shop at Muji.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived a broken item ( a coffee drip), can I receive the reimbursement for it ? TIA
I ordered two coffee drips. I received one coffee drip when I opened the box.
Can I get the reimbursement for it? TIA.
Preferred solution: Full refund
Waterford Township, Michigan
Didnt not receive refund
- - Returned item 6 weeks ago; tracking shows it was returned.
- - They say the refund was issued and will appear in 5 days.
I returned an item and did not receive my refund. Every time I contact them (they communicate via email), they say the item was refunded and it’ll take 5 days to enter my account.
I sent the item back 6 weeks ago.
I have bought and returned items since then with no problems. I would like my refund since Muji has the item; my tracking showed it was returned to the dock.
- Muji has great quality products and reasonable pricing
- I only have this one unresolved return issue
Preferred solution: Full refund
About my invoice
I made an order 2 weeks ago and I need an invoice for my purchase, I have not received my invoice for 2 weeks now
Singapore, Singapore
The cashiering staff never fail to appear robotic -,looks like they hate their work.
- - I asked for a box to protect the porcelain dish; it fell as I left.
- - I was told to pay again for a replacement; the service was robotic.
Asked for a box to ensure my porcelain dish dont break
Cashier ignored and wrapped with some patchy stuff
It fell as I was leaving the counter
Told me I have to pay again if I want a new one
Well i left them with the broken piece
Just not meant to have it
What irked me more is the robotic stance
User's recommendation: Buyer beware of robotic staff
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible service crooks
No tracking given on my order. Called twice , thrice no answer. Pl be honest and learn how to provide good service
Preferred solution: When will I receive my order
User's recommendation: Be aware
Portland, Oregon
Billing Problem and NO Customer Service
- - Returned item at Muji store in Portland, OR; charged $138 on bill.
- - No customer service; messages left, no one returns calls.
I returned an item at the Muji store in Portland Or. and have a charge for $138.00 on my bill.
There is no customer service.
I keep leaving messages and no one returns the call.
The assumption is that you will be able to pick up the phone anytime they happen to try to call you. Absurd!
User's recommendation: Don't shop online at Muji. Even though you can return it in store, the billing and online store are separate and it's a mess!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Poway, California
Not customer friendly
- - Fire TV MujiTV link failed; unknown sources option missing; I paid $99/year; how can I cancel; do programs run 24h; is there a manual?
When putting mujitv download link in "downloader" in firetv the link did not work and does not have the option to click on "apps from unknown sources"
Ive registered and I made an account and paid for 1 year $99
there for if I am not satisfied how to cancel my account?
Question: dose MujiTV programs operate for 24 hours or not. : why always said uploading data so I cant get program that I like to watch.
: do you have an operation manual? Where can I get them?
User's recommendation: Don’t know yet
Mitcham, England
My order did not arrive
I still have not received my item yet and I couldnt even track the product so. An you please check or otherwise I will have my refund back. Thx u
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