map-marker Cambridge, Massachusetts

Horrific experience for teenage daughter

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A complete and total nightmare. my 16-year old daughter went to one of the residential programs offered by Woods Adolescent and Family services. She was there for only 8 hours before I had to pick her up. She was having an extremely hard time adjusting on the first day. Initially, it seemed as though the Clinical staff were working really hard with her and communicating with me several times throughout the day. However, at 6 oclock I get a phone call from the Director of the program and he tells me that my daughter walked out of the program and down the road. They were able to see her but when she got to the gate of the house, which is about 80 feet from the house, they turned around and called the sheriff to go out and look for her. I asked where she went and he told me that they had no idea where she was but fortunately it wasnt dark yet, As if that is going to make me feel better. even though they had eyes on her and should have followed her until the sheriff got there, they did not and they let my 16-year-old daughter walk out of the gate and down a dirt road in Petaluma, shes completely lost, has no idea where she is. She ends up flagging down a stranger in a car. Fortunately the person who stopped for her was a woman who happened to be a teacher and she gave my daughter her cell phone to use and she called me. She then took my daughter to a near by Target to wait for the sheriff. I then spoke with the Director of the program to clarify what happened I was told that the policy is that when a child walks out of the house, staff are instructed to only follow them to the gate and then call the sheriff. in other words they leave a child alone, in a rural area of a town that they have never been too and they pass the buck to the sheriff. How long it takes for the sheriff to arrive is anybodys guess. According to the Director at the program they have a good relationship with the sheriff and they assist them when a child walks off the property. I, however know someone who works at the sheriffs department who in fact told me that at least once a week someone walks out of their property and the program relies on the sheriff to go out and look for the child. I then spoke to the manager again to ask why somebody didnt just follow her until the sheriff got there and I was told that at night (FYI, it was only 6pm) they only have one person in each house and understandably, cannot leave the other children alone . Why they dont have an extra emergency staff person close by and on call to assist in a situation like this in not only negligent by illegal (see Department of Social Services, California code, Title 22) In other words they are not properly staffed there is no emergency on-call person to come and help. In addition given the fact that my daughter was having an extremely hard time adjusting, all of the clinical staff left and a young woman was left to supervise the 6 girls. Fortunately, i only live an hour away so I went to pick up my daughter. Even though I know that by picking her up I am just reinforcing her behavior of walking out of a program I had no other choice. What if she did it again at night? How could I leave my daughter somewhere at a place thats so poorly run and clearly has no concern for the safety and well-being for the children that we parents in trust to take care of them. DO NOT BE FOOLED BY THEIR FLASHY WEBSITE AND BEAUTIFUL HOMES.
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Muir Wood Teen Treatment Wasted Our Time and Money Without Providing Any Treatment

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Muir Wood Teen Treatment was the first treatment program that our son attended. We had hoped that it would be the only treatment program that we would attend. So little treatment occurred while he was there that this is not the case. We didn't really understand how poor the quality of treatment was until our son entered another program. Then everything made sense. I don't know if the people at Muir Wood don't know what they are doing, if they don't care or if it is some combination of the two. Regardless, it was a waste of time and money for our family.
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Reason of review:
Bad quality

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